Proactive Care Delivery

Simplify complex care through an intelligent platform that scales across existing workflows to streamline triage, and alerts providers to at-risk patients with ePRO-based patient monitoring, while providing real-time guidance for appropriate interventions.

Unified Patient Experience

Patients are empowered to take proactive care of their health in a range of ways, all on one unified platform. They can easily and securely communicate with their care teams, share symptom updates, access education about their treatment and illness, view upcoming appointments, request refills, and send attachments.

Effective Care Management Programs

Implement effective care management programs including CMS’ new, voluntary payment model the Enhancing Oncology Model (EOM). Standardize your workflows to include consistent management of EOM patients, as well as other patient populations such as Principal Care Management (PCM) and Chronic Care Management (CCM) patients for greater efficiency. Easily implement Health-Related Social Needs (HRSN) screening and ePRO surveys into your existing workflows to proactively care for your patients using real-time guidance from Navigating Care’s workboards.

Capture Revenue

We automate and streamline your operations so you can focus less on administrative tasks and more on unlocking value for your patients and your clinic. Our symptom management data gives you visibility into time spent on treatment to improve treatment adherence and our platform streamlines reimbursement reporting so you can get paid faster for the care you currently provide.

Playback Health is a software technology company that builds, deploys, and scales secure mobile solutions to help providers more effectively deliver medical information and care instructions to patients, their families, and other care providers. Playback's SaaS platform helps promote a communication-first strategy that allows healthcare organizations to leverage their EMRs, patient portals, and other systems of record to add value, empathy, and engagement at every level. 

Playback Health is a digital health company focused on provider to patient communications. Playback Health's platform allows clinicians to memorialize and summarize medical conversations using digital and AI. The platform can record conversations between physicians and patients using video, audio, and screen recording. Recordings are shared with patients and family members digitally which allows them to review, share and understand like never before. Providers can turn those recordings into EMR ready SOAP notes. The end results are improved HCAHPS and outcomes for patients, and 10 -15 minutes per patient in time savings for physicians, directly improving burnout. 

Playback Health brings video, audio and screen recording into the communicaiton process so that all stakeholders are able to hear and share care information in a language they understand. Playback uses powerful automation and AI to convert patient conversations, film reviews and audio dictation into an EMR-ready medical notes saving clinician's time while delivering exceptional patient experience. 

Playback focuses on the doctor patient conversation to ensure all stakeholders hear and understand care instructions, anytime and anywhere. No other platform is able to marry up the discharge instruction with an audio recording to reduce communication error, save clinicians time, and boost HCAHPS scores.