Frontive Health is an AI-powered solution that transforms hard-to-follow analog protocols into:

1. Daily, personalized instructions & FAQs
2. Multiple languages
3. Anytime, anywhere info where patients expect it -- on their mobile devices.
   

Unlike most patient engagement solutions that simply create a new channel (e.g., text messaging) to capture and triage patient communications, Frontive Health focuses on REDUCING THE NEED for back-and-forth communications that tend to frustrate patients and overburden strained clinical resources.

The solution interfaces with major EHRs to operate completely in the background, requiring minimal-to-no changes in existing workflow. This ensures a rapid deployment and ROI for customers.

MAJOR HEALTH SYSTEM BENEFITS:

• Reclaim valuable staff time
• Enhance patient adherence, experience & ratings
• Improve clinical outcomes
• Increase staff satisfaction & retention

ICmed builds efficiency among clinicians and helps them drive revenue in a value-based remote care model. Patients and caregivers communicate with clinicians and support staff, benefit from personalized educational content, preserve their portable medical records, and enjoy a preventive approach to their health needs.

A patient/family-centered coordinated care networking solution: 

• elevates communication among providers, patients and families

• streamlines clinical workflows & reimbursement opportunities

• improves health outcomes in value-based model

• decreases payer costs

Like EHR portals, Frontive Health is fully HIPAA compliant and utilizes PHI to provide patients with a highly personalized experience. However, where EHR portals expose patients to a vast amount of information (much of which is not appropriate for non-experts) and can be overwhelming, Frontive Health is designed from the patient's perspective. We focus on providing day-to-day, personalized patient support around pre- and post-procedure instructions. Using asynchronous communications, the goal is to reduce the number of patient questions vs. providing an alternate comms channel like many portals and other solutions. When necessary (or desired), Frontive Health takes patients directly to the patient portal or other engagement solutions to leverage their secure comms capabilities.

Unlike most patient engagement platforms that can only send generic text messages, Frontive Health is fully HIPAA-compliant and focuses on reducing the need for back-and-forth communications between patients and staff with respect to pre- and post-procedure instructions. Too many existing solutions simply create an alternate communications channel rather than addressing the root cause of patient confusion or uncertainty that generate an unwieldy and expensive number of questions in the first place. In addition, many applications force customers to purchase and use their pre-defined care plans. Instead, we use AI to transform your instructions into our format. All content is reviewed by our team, then yours before it's exposed to patients.

While traditional EHRs serve a high purpose concentrating on capturing important patient information and facilitating communication of collected data between clinical staff, back office and insurers, usually in a language that is not comprehended by the patient community, ICmed instead concentrates on augmenting that data with two-way communication protocols to engage patients and their family or informal caregivers with the multiple clinicians and staff supporting them. Data is collected and shared with the EHR and among those participants with info-sharing rights, and the platform facilitates chats, virtual visits, RPM data collection, personalized patient education, and other value-besed care regimens. 

While there are many single-point solutions focused on the delivery of clinical care, they tend to focus on one or few modalities (behavioral health, pediatrics, hypertension, etc.) or links in the care chain (onboarding, perioperative care, home care, etc.). ICmed is a flexible platform that not only can be utilized across the spectrum of both modalities and chain links, but also provides cumulative portability of the patient record to the patient and thier family or informal caregivers. This is a key necessity in the adoption of value-based care models that will require efficiency to help providers capture revenue and control costs.