Whether utilizing a centralized call center or answering calls locally at the practice level, medical practices are overwhelmed by high call volumes, frequently for routine issues that are easily automated.

The consequence of the current state is that:

• Patients are frustrated by lack of access.
• Staff are frustrated by frustrated patients.
• Your brand is suffering.
• Highly trained staff are forced to handle low complexity issues distracting them from what is most important; providing exceptional care.

Syllable's Patient Assistant for Practices uses conversational AI:

• To answer all incoming calls to a practice.
• To intelligently route calls to the correct destination.
• To provide self-service transactions for appointment scheduling, prescription refill, medical records requests, bill pay, etc...
• To filter out the 20-25% of calls that are spam, robo, and fax.
• To provide detailed actionable insights into the needs of your patients and the performance of your practices in caring for people on the phone.
• To improve your brand promise by providing a more consistent customer service experience for callers.

Easily and quickly integrated into your telephony technology stack, the Patient Assistant is deployable in weeks, cutomizable for unique needs, and costs a fraction of a human phone operator. 

Syllable is a leading provider of healthcare contact center and medical practice automation solutions using conversational AI. 

Syllable's product, the Patient Assistant, is used by both hospitals and practices to intelligently route calls more efficiently and provide for automated transactions like appointment scheduling and prescription refill on the phone.

The Patient Assistant also provides rich insights into the end to end call journey for your patients. Current call center metrics are too focused on the micro engagement at the call center and fail to provide the full extent of operational difficulties patients experience on the phone. 

Syllable is used by health systems such as NewYork-Presbyterian, Houston Methodist, Parkview Health, Memorial Care and Honor Health to improve patient experience, enhance access and reduce the cost of delivering healthcare on the phone.

With 88% of patients engaging with hospitals and providers over the phone, why invest millions on your digital front door. Engage patients where they are, on the phone, with Syllable. We automate 50% of incoming phone volume on day one at the fraction of the cost of a human call center agent.


Syllable provides swift time to value with real ROI.

LifeGraph Knowledge: Care Optimization module applies Natural Language Processing, Machine Learning, and AI to clinical notes and EMR fields for meaningful cohort comparisons. Using your organization's data, the platform helps you compare similar patients and procedures. You can quickly identify variations in care and opportunities for improvement, take actionable steps, and effectively hold individuals accountable for driving positive change.

Opportunities linked to evidence

Care Optimization leverages your data to identify opportunities for cost reduction, time savings, and improved care — and backs decisions with related journal articles, guidelines, and recommendations from professional organizations. 

The combination of practice-based evidence layered with evidence-based content creates a data story that will engage your physicians in decision-making and driving real change.

Here’s what the RIGHT data can do for your organization

Here are some of the opportunities one health system uncovered with Care Optimzation that contributed to $90M in savings. 

Cost-Efficient Supply Usage

After identifying supply usage variations that had no negative impact on outcomes, physicians standardized the most cost-efficient surgical technique.

$600 savings per case

Shortened Length of Stay

Surgeons unanimously adopted a post-surgical injection that reduced the length of stay.

$1500 savings per case

Process Efficiency

Analyzing surgical closure options led to adopting a more efficient technique that reduced costs.

$470 savings per case

A Whole New Way to Connect, See, and Use Your Data

LifeGraph® from BurstIQ is a next-gen data management platform that seamlessly integrates data across healthcare ecosystems, making it more valuable, actionable, compliant, and secure to create more personalized and relevant patient, provider, and payer experiences and grow your future-ready business.

One Platform. Unlimited Possibilities.

LifeGraph comprises three solutions that serve as a one-stop solution for all your data ecosystem requirements.

Integrate Data Intelligently: LifeGraph Exchange

LifeGraph Exchange integrates data from any source using AI and graph technology to give your data context. It doesn't require you to rip and replace your existing tech stack, rather, it can enhance your current investments and reduce vendor complexity.

LifeGraph Exchange employs blockchain technology to empower:

• Complete, accurate, timely, and secure data
• Data ownership and control across your business, partner, and customer ecosystem
• Enhanced privacy and security for reduced cybersecurity risk
• Controlled data access and sharing across your organization
• Verifiable proof of data integrity, improving credibility, and building trust

Explore Data Intuitively: LifeGraph Knowledge

LifeGraph Knowledge gives you deeper insights across your entire data ecosystem. Using knowledge graphs, you can identify patterns, trends, and relationships in large data sets that you might not have seen otherwise so you can:

• Conduct highly complex queries with ease
• Improve your decision-making
• Automate manual processes
• Make data more accessible to humans and machines
• Design more intelligent products and services 

Build Relationships and Reinforce Trust: LifeGraph Experience

LifeGraph Experience helps you connect with your customers through hyper-personalized experiences and employs AI pathways to incentivize customers in more meaningful ways. With LifeGraph Experience, you can:

• Build solid and trustworthy relationships with customers
• Create loyalty programs and incentivize desired consumer behaviors
• Create enterprise, partner, and customer ecosystems powered by Web3 Super Apps
• Offer seamless and superior customer experiences
• Provide customers with greater value to grow your business

What Can You Build With LifeGraph?

• System Integration Platforms
• Enterprise Data Networks and Data Fabrics
• Consent & Governance Solutions
• AI Decision Support Platforms
• Trusted Digital Twin Solutions
• Knowledge Graph CRMs
• Hyper-Personalized Engagement Platforms
• AI-Powered Multi-Sided Marketplaces
• Super Apps

We integrate with the EHR to provide transaction automation. The EHR is not a competitor.

• We meet patients where they are, on the phone.
• 100% healthcare focused
• We answer over 1M calls a month for our current partners
• Real ROI for our partners
• Successful integrations with EPIC, Alscripts, Meditech
• Dedicated senior executive who is responsible for your account from initial contact through implementation and beyond.

Our Cohort engine enables apples-to-apples comparisons of patients, providers, and procedures to enable more meaningful clinical analysis.

Improvement opportunities are linked to evidence to engage physicians and encourage improvement actions.