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Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Awards
Differentiators
Health equity
Keywords
Media
Company details
Digital Front Door
Digital Front Door

0 review

Categories

Solutions

Description

Product Description:
Amenities is a Digital Front Door platform focused on patient acquisition and loyalty for large healthcare providers. We modernize the patient experience to meet consumer expectations set by online shopping and mobile banking by turning healthcare websites, patient portals, and cloud infrastructure into revenue-generating investments. Amenities' platform allows patients to: (1) quickly find a doctor or location based on the next available appointment, and book it with minimal clicks (2) register as a new patient in the patient portal in <30 seconds and increase completion of eCheck-in and other previsit tasks (3) find key services like same-day care options and add/manage family members (4) upgrade their experience with subscription memberships Our fully white-labeled platform includes both embedded web tools and a configurable mobile app that integrates seamlessly with EMRs like Epic, Cerner, and Athena and other enterprise systems like SalesForce, Azure, etc.
About Amenities Health:

Welcome to Amenities Health, your dedicated digital front door platform committed to enhancing the patient experience and fostering brand loyalty for health systems. We address critical issues in new patient acquisition and care scheduling by delivering a modernized digital experience akin to mobile banking apps and platforms like Amazon.

Our unique offering includes the only white-labeled mobile app seamlessly integrated with health system patient portals, such as MyChart. This integration extends optimized patient experience features to health system websites, facilitating rapid registration, provider search, and scheduling.

Partnering with Amenities Health provides distinct advantages:

Seamless Patient Experience: In today's world, patients expect a frictionless process for registering, finding and scheduling healthcare, mirroring the ease of online purchases. We offer a modern integrated mobile app and web tool that health systems can deploy quickly at scale, empowering them to deliver services efficiently and build lasting loyalty

Superior to Native Patient Portals: Traditional EHR company patient portals often fall short of meeting modern consumer expectations, hindering the influx of new patients into the health system. Our platform addresses this gap, providing an all-in-one integrated solution that aligns with today's consumer needs.

Cost-Effective and Brand-Centric: Departing from the costly and subpar experiences of developing in-house solutions, or relying on third-party vendors offering basic app splash pages, Amenities Health ensures a branded experience that fosters patient loyalty. Our Digital Membership Platform (DMP) offers white-label digital assets, empowering health systems to acquire, activate, and engage patients within their healthcare ecosystem.

The Amenities platform allows patients to:

  1. find a doctor or clinic with availability and book an appointment, thereby increasing billable encounters.
  2. register consumers as new patients in your patient portal in <30 seconds, thereby enabling patient-specific pathways like eCheck-in or pre-visit insurance checks for virtual encounters.
  3. quickly access key services (i.e., same-day care options, lab results) and add/manage family members, through a singular digital front door, thereby creating stickiness for your system
  4. subscribe to memberships that include financial protections, quicker access or new services, thereby adding a new revenue stream and establishing loyalty to your brand

Our fully white-labeled platform includes both embedded web tools and a configurable mobile app that integrates seamlessly with EMRs like Epic, Cerner, and Athena and other enterprise systems like SalesForce, Azure, etc.

Choose Amenities Health to revolutionize your patient experience, increase brand loyalty, and unlock new revenue streams without compromising on quality.

Product Description:

Incubated at Providence, one of the nation’s largest health systems, DexCare is a data-driven intelligence company focused on making access to healthcare better for everyone. DexCare’s core offering is a software platform, provided exclusively to health systems, that orchestrates digital demand and health system capacity across all lines of care. 

The platform attracts high-value, commercially-insured consumers by providing a highly discoverable, fully-digitized and unified experience while amplifying health systems’ existing EMR, caregiver and brand investments. The uniqueness of DexCare lies within its intelligent navigation and load balancing across providers, settings, modalities and service lines. DexCare’s data-driven engine allocates, flexes and optimizes resources to best meet both consumer demand and health system business goals. 

DexCare powers the digital engine of leading health systems across the U.S., including Kaiser, Houston Methodist, Mass General Brigham and others. DexCare-powered digital experiences attract 30% more new patients, 85% of whom are commercially insured, capture 8x downstream revenue, generate over 20% per patient encounter in cost savings, and deliver net promoter satisfaction greater than 90%.

About DexCare:

Incubated at Providence, one of the nation’s largest health systems, DexCare is a data-driven intelligence company focused on making access to healthcare better for everyone. DexCare is a patient acquisition and operational efficiency platform that integrates all care services (virtual care, same day care, primary care, specialty care) making it simple for consumers to find and schedule appointments, and request on-demand video visits within a single application. The platform also has an Intelligent Optimization engine that can manage provider capacity across same-day modes of care to match consumer demand for services.  

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Product Capabilities

Rapid loading, consumer-facing digital and mobile experiences, purpose-built to drive traffic and conversion for health system web sites. Next-generation search engine for health system digital front doors, apps, and other websites that empowers users to find care quickly and effectively via modern search capabilities and a frictionless consumer experience. Intelligently matches care options to consumers by balancing the goals of patients, clinicians, and health systems, and then features the best fit recommendations. The platform also provides multilingual and omni channel options, no app download or authentication is required, is integrated with the EHR, provides available scheduling options including virtual and other provider alternatives if preferred options is unavailable.

Whether by phone or video, you can provide on-demand virtual care that patients love with our white-labeled, turnkey virtual capability. Our intuitive, end-to-end virtual platform offers scalable care for patients while optimizing capacity across your clinician pool. Patients are routed based on your specific business guidelines with our proprietary intelligent matching models. Included is patient intake, waiting room, queueing, testing tech visibility, etc.

Can use DexCare's white label virtual capability or connect with your existing virtual platform to serve up slots to patients and help them book appointments.

Intelligent navigation guides patients to providers based on patient preferences, location, condition, provider availability, health system capacity, preferred modality, etc..

Analytics experts work with your team to develop insightful dashboards with rich, informative analytics such as visit data, clickstream analytics, clinician performance metrics, and patient experience ratings. Your team has a command center at their fingertips to gauge performance and help your organization improve patient acquisition and align system capacity with patient demand.

Use Cases

Description:

(1) Upgrade public (unauthenticated) provider and location search to sort by next available appointment

(2) Create instant registration for new patients into the EMR/patient portal to increase eCheck-in/pre-visit task completion rates

(3) Replace the standard patient portal with a highly differentiated, sticky, and growth-oriented consumer app and authenticated web experience

(4) Offer highly differentiated, revenue-generating services in new subscription memberships

Pediatric use cases:

In addition to all the above, especially relevant to Pediatrics is new patient creation, including for Peds populations: create and link proxy accounts (i.e., kids or parents) through simple digital workflows with minimal impact on data integrity, security or manual processes.

Users:

Large health systems in competitive markets, that want to differentiate themselves on consumer/patient experience and grow their business

Description:

New consumers, existing consumers, medical staff at clinics (medical assistants, nurse practitioners, physician assistants and doctors)

Pediatric use cases:

Routes to available pediatrics appointments, enables an individual to schedule for their child and enables virtual pediatrics visit.

Users:

New consumers, existing consumers, medical staff at clinics (medical assistants, nurse practitioners, physician assistants and doctors), scheduling administrators, and digital marketing and patient experience teams.

EHR Integrations

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, Patient portal, Website / public online sources

EMR Integration & Relevant Hardware:

Required

EMRs Supported:

Epic, Cerner, Meditech, athena

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app), Other

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, Website / public online sources, Other

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Cerner, athena

Hardware Compatibility:

None provided

Client Types

Awards

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Differentiators

Differentiators vs EHR Functionality:

For Epic customers, MyChart is THE standard. But how differentiated can your brand be with a completely standard patient experience? Amenities' platform augments and enhances Epic without losing its benefits. Our patient loyalty platform leverages core MyChart features, but fills in key gaps:

  1. the ability to search your providers, based on the next available appointment
  2. the ability to register a new patient in <30 sec
  3. the ability to add family members who aren't current patients
  4. the ability to quickly (i.e., 2 weeks) integrate new third-party solutions
  5. the ability to develop and launch unique membership offerings
Differentiators vs Competitors:
  1. The Amenities team is the only DFD team who (a) came from a health system and (b) has demonstrated success building, deploying and proving ROI with their product (see MyBSWHealth app).
  2. Based on that experience, we can tell you that any good DFD strategy must have an accompanying web platform (50% of the authenticated users on MyBSWHealth persistently preferred web over mobile), and most competitors offer exclusively a mobile solution.
  3. Similarly, no other Digital Front Door platform is as laser-focused on revenue-generating functions as Amenities. Our definition of the DFD is a platform that helps health systems acquire new patients, activate and retain them, and (eventually) upgrade them to members-for-life. Many competitors focus on low-value services like wayfinding, or ambitious transformations like care pathways, population health, or cost reduction where dependencies go far beyond their product and therefore offer little proven ROI.
  4. Finally, for Epic clients, Amenities is the only third-party platform that is fully continuous to MyChart. When patients log in to the Amenities-built white-labeled application, they use their same MyChart username and password and never have to submit it again. Most other applications are, at best, container apps for MyChart.

Differentiators vs EHR Functionality:

End-to-end online/mobile booking, virutal care and at-home transactional platform that supports an access & convenience business model. The platform is built as a consumer-facing technology that is built on modern technology and designed for a 10x better consumer experience. Because it sits above the EMR application, the platform has an integration & service layer which connects the transactional components of the same-day platform with the EMR providing continuity of care.

Differentiators vs Competitors:

DexCare makes care options much more discoverable to consumers anywhere they are online. The platform intelligently guides consumers to the safest and best care options, and then connects the resources, people, and facilities, offered by the health system to patients in a way that automatically allocates those resources when and where they’re most productive. 

It guides patients to care options meeting their criteria and books their in-person or virtual appointments in real time. The capacity optimization also generates significant growth and efficiencies for health systems with results such as: a 40% increase in physician capacity through smarter appointment scheduling; a net 30% increase in new patients, the majority of whom are commercially insured; and a resulting eightfold increase in downstream revenue.

Health Equity

Keywords

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Company Details

Founded in 2019

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