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GetWell Loop

GetWell Loop

GetWell Loop

By Get Well

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Virtual Check-ins and Digital Care Management | Cross-continuum engagement, remote monitoring, outcomes collection
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Overview



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Description

Imagine the impact if you had the time to call every patient every day to let them know what to expect, know and do. Care teams would have real-time visibility into risk status and patients would have a superior outcome and experience.


With GetWell Loop, care teams can engage all patients across their care journey through automated virtual check-ins. By sending the right information at the right time, our digital care management software identifies patients in real time who need help. Care teams are able to reach more patients and proactively intervene before costs and complications escalate, and patients feel like their care team is with them every step of the way.

  • Focus care teams on the right patient at the right time
  • Automatically deliver daily touch points for each patient
  • Remotely monitor staff without devices and receive actionable data that provides a real-time window into the patient
  • Reach more patients without adding staff and allow teams to manage by exception Increase revenue and reimbursement payments
  • Drive positive provider reviews and ratings
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EHR integration

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, ERP system, Patient portal, Pop health platform, Home health, Behavioral health, Community based organizations, ADT, Access +/or revenue cycle, Credentialing, Website / public online sources

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Cerner, athena, Meditech, Allscripts, NextGen, GE, eClinicalWorks, McKesson, Other, Allscripts/Eclipsys, Athenahealth

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app)

In Cerner App Gallery:

In Epic App Orchard:

Clients

OVERVIEW
Key Clients
Clients Your Size
USED BY
1 Person
29 Organizations
Use cases

Description

GetWell Loop has a library of 250+ clinically-validated digital care plans covering both procedural episodes and chronic conditions.


Content by Service Line

 

Post-Discharge (General and ED)

Orthopedic Surgery

Orthopedic Non-surgical

Women’s Services and Obstetrics

Care Management / Pop Health

Spine

Cardiology

Bariatrics

Pediatrics

Behavioral Health

General Surgery

Colorectal Surgery

Urology

ENT

Interventional Radiology

Ophthalmology

Plastics

Neurosurgery

COVID-19

Oncology


COVID-19 use cases:

We offer COVID-19 care plans developed in collaboration with Froedtert & the Medical College of Wisconsin, The George Washington University School of Nursing, LifeBridge Health and Sanford School of Medicine, USD. These care plans are developed and maintained based on information and guidelines provided by the Centers for Disease Control (CDC) and World Health Organization (WHO).


By the numbers:


  • 200+ hospitals live
  • 780K patients and healthcare workers reached
  • 90% of activated patients engage with GetWell Loop
  • 77% of patients indicated that GetWell Loop helped them avoid an office visit or phone call with their provider
  • 89% patient satisfaction with the GetWell Loop experience


Successfully engaging vulnerable populations

African American / Black patients were 15-19% more active with GetWell Loop COVID-19 care plans than other racial groups


Reducing admissions and readmissions

Patients who activated on a GetWell Loop COVID-19 care plan were admitted 2.27 times less than other patients


Our care plans are designed to 1) mitigate capacity overload through self-monitoring and automatic identification of patients in need of intervention 2) monitor and manage the health and vaccination status of your staff



  • COVID-19 Active Symptom or Exposure Loop. Designed for patients with active symptoms or known exposure to individual(s) who have tested positive. Patients are prompted with up-to-date instructions for self-quarantine and symptom reporting and guided on interactions with providers to determine if clinical intervention is required. Providers can manage and monitor their current panel of patients remotely, triage resources to patients in highest need and keep people at home unless a physical visit or test is required.
  • COVID-19 Healthcare Employee Loop Designed for healthcare employees who have been excluded from work and are self-isolating due to the presence of active symptoms or a positive COVID-19 diagnosis. Employees are prompted with up-to-date instructions for self-quarantine and symptom reporting and guided on the necessity for clinical intervention or the appropriate point to plan to return to work. Organizations can manage and monitor their workforce remotely and use that visibility to inform staffing.
  • COVID-19 Vaccine and Booster Loops. Educate the community on multi-dose requirements, encourage appointment compliance, and create awareness about anticipated side effects.
  • COVID-19 Healthcare Post-acute Covid syndrome (coming soon). Support caregivers and patients with educational and interactive exercises that reinforce therapeutic coping strategies, and triage and track symptoms over time to understand how the condition is impacting the individual and whether more treatment is necessary.

Differentiators

Differentiators vs Internal Options:

10+ year Track Record of ROI

Get Well Loop has close to 15 years of experience in this space with dozens of published case studies and peer reviewed studies documenting our partners' success across patient satisfaction, outcomes improvement, lower total cost of care, and increased staff efficiency. Below are some representative examples:





  • Increase Patient Loyalty & Market Share - 93% of GetWell Loop patients are extremely likely to recommend their physicians. 





  • Elevate Outcomes and Regulatory Compliance - GetWell Loop has been proven to reduce readmissions by 45%, complications by 54% as well as improve patient comprehension by 45%. GetWell Loop patients are also 15% more likely to be discharged to home. GetWell Loop also captures and reports Patient Reported Outcome Measures. PROMs collection rates for GetWell Loop clients are 76% with no additional work from the care teams.





  • Optimize Care Team Efficiency - By providing a real time look at patient recovery and risk, GetWell Loop helps care team members reach the right patients and the right time reducing call volume and unnecessary office visits and increasing the number of patients that the care team can reach without adding additional staff. 84% of GetWell Loop patients report that GetWell Loop helped them avoid unnecessary phone calls or office visits.


Extensive Content Library of 250+ clinically validated care plans

One of the greatest challenges in digital engagement is determining what information to send a patient, when to send it, and in what format it should be received to ensure comprehension and drive compliance. 


Compared to other solutions where clients have to build care plans or interactions from scratch, Get Well Loop provides an evidence-based library of 250+ highly personalized digital care plans that were designed to drive engagement and outcomes. A care plan consists of education, reminders, assessments, and tasks broken down into daily bite sized chunks and delivered to the patient automatically over a schedule of weeks or months. Our library includes episodic specific procedural and acute-on-chronic care plans as well as general discharge care plans. Each care plan is written in a highly empathetic way and serves as a continuous virtual presence with patients on their roads to recovery. GetWell Loop anticipates commonly asked questions and answers them through insightful instruction, reducing calls and frustrating hold times for patients.


Content Customization


GetWell Loop content can be adjusted to accommodate varying physician practice patterns or preferences. We work with organizations to determine appropriate levels of standardization and use episodic specific surveys to gather information from the physicians on their practice patterns. That data is then used in combination with current discharge instructions to identify variance and support you in making decisions on specific care plan customizations. At the enterprise level, our content/care pathways can be customized by facility, practice, care setting, and physician. The care plans are further customized automatically for each patient using patient’s medical history. GetWell Loop enables communication in a scalable and engaging way without compromising the voice of the provider.



Interoperability

Extensive integration experience

GetWellNetwork has years of experience integrating with all major HIT systems that reduces implementation time and burden for hospital IS departments. Our deep integration expertise ensures that our technology is fully embedded and communicating with your core health IT platforms to pull critical information, document information, and maintain current workflows.


IDeep integration with the EHR

GetWell Loop recognizes physicians and practice staff have large panels of patients to treat with limited time. Providing integration into a longitudinal patient record means clinical decisions and care plan adjustments can be made without having to manage several inboxes or dashboards. GetWell Loop has developed a clinician SMART app for Epic and Cerner which allows clinicians to access the Get Well Loop clinician dashboard and communication tools from directly within Epic or Cerner.


Additionally, GetWell Loop provides the option for portal integration allowing patients to access to Loop within EHR or custom patient portal, without need for additional login.


Configurability

It is important to meet organizations where they are with resources, previous technology investments, and workflow, so our team has built the tool in a way that allows for customization throughout. There are configurability options related to, integration, content, branding, triage methodology, bidirectional communication, alerting, and workflow. For each organization that we partner with, our goal is to understand your current resources and how we can best fit in.

Differentiators vs Competitors:

10+ year Track Record of ROI


Get Well Loop has close to 15 years of experience in this space with dozens of published case studies and peer reviewed studies documenting our partners' success across patient satisfaction, outcomes improvement, lower total cost of care, and increased staff efficiency. Below are some representative examples:





  • Increase Patient Loyalty & Market Share - 93% of GetWell Loop patients are extremely likely to recommend their physicians. 





  • Elevate Outcomes and Regulatory Compliance - GetWell Loop has been proven to reduce readmissions by 45%, complications by 54% as well as improve patient comprehension by 45%. GetWell Loop patients are also 15% more likely to be discharged to home. GetWell Loop also captures and reports Patient Reported Outcome Measures. PROMs collection rates for GetWell Loop clients are 76% with no additional work from the care teams.





  • Optimize Care Team Efficiency - By providing a real time look at patient recovery and risk, GetWell Loop helps care team members reach the right patients and the right time reducing call volume and unnecessary office visits and increasing the number of patients that the care team can reach without adding additional staff. 84% of GetWell Loop patients report that GetWell Loop helped them avoid unnecessary phone calls or office visits.


Extensive Content Library of 250+ clinically validated care plans

One of the greatest challenges in digital engagement is determining what information to send a patient, when to send it, and in what format it should be received to ensure comprehension and drive compliance. 


Compared to other solutions where clients have to build care plans or interactions from scratch, Get Well Loop provides an evidence-based library of 250+ highly personalized digital care plans that were designed to drive engagement and outcomes. A care plan consists of education, reminders, assessments, and tasks broken down into daily bite sized chunks and delivered to the patient automatically over a schedule of weeks or months. Our library includes episodic specific procedural and acute-on-chronic care plans as well as general discharge care plans. Each care plan is written in a highly empathetic way and serves as a continuous virtual presence with patients on their roads to recovery. GetWell Loop anticipates commonly asked questions and answers them through insightful instruction, reducing calls and frustrating hold times for patients.


Content Customization


GetWell Loop content can be adjusted to accommodate varying physician practice patterns or preferences. We work with organizations to determine appropriate levels of standardization and use episodic specific surveys to gather information from the physicians on their practice patterns. That data is then used in combination with current discharge instructions to identify variance and support you in making decisions on specific care plan customizations. At the enterprise level, our content/care pathways can be customized by facility, practice, care setting, and physician. The care plans are further customized automatically for each patient using patient’s medical history. GetWell Loop enables communication in a scalable and engaging way without compromising the voice of the provider.



Interoperability

Extensive integration experience

GetWellNetwork has years of experience integrating with all major HIT systems that reduces implementation time and burden for hospital IS departments. Our deep integration expertise ensures that our technology is fully embedded and communicating with your core health IT platforms to pull critical information, document information, and maintain current workflows.


Deep integration with the EHR

GetWell Loop recognizes physicians and practice staff have large panels of patients to treat with limited time. Providing integration into a longitudinal patient record means clinical decisions and care plan adjustments can be made without having to manage several inboxes or dashboards. GetWell Loop has developed a clinician SMART app for Epic and Cerner which allows clinicians to access the Get Well Loop clinician dashboard and communication tools from directly within Epic or Cerner.


Additionally, GetWell Loop provides the option for portal integration allowing patients to access to Loop within EHR or custom patient portal, without need for additional login.


Configurability

It is important to meet organizations where they are with resources, previous technology investments, and workflow, so our team has built the tool in a way that allows for customization throughout. There are configurability options related to, integration, content, branding, triage methodology, bidirectional communication, alerting, and workflow. For each organization that we partner with, our goal is to understand your current resources and how we can best fit in.

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Company information

Founded in 1999

19.0M total equity funding

Verify your employment with a hospital or health system and see a personalized match score.
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Reviewer’s Role
  • End user
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  • Pediatric Facilities
  • ACO
  • Rural Presence

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