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Solution interoperability is the ability of different healthcare industry software systems, devices, and applications to communicate with each other, seamlessly exchange data and information, and work together in a coordinated fashion. It is the central nervous system that powers health system business objectives and strategy. Until relatively recently, interoperability was largely an IT function with a point-to-point approach. Policy changes like the 2014 HITEC Act and the 2016 21st Century Cures Act established broader data sharing standards and created the necessary regulatory framework to support effective and secure information sharing. In 2020, the Office of the National Coordinator for Health Information Technology (ONC) issued the Cures Act Final Rule, which clarified and enforced regulations related to information sharing among healthcare organizations and patients’ access to their electronic health data.

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Conversational AI is an advanced technology that allows machines to understand, process, and respond to human language in a way that is both contextually relevant and interactive. Within the healthcare sector, this technology is increasingly deployed to automate routine tasks and deliver a more robust and personalized patient experience. Conversational AI leverages a combination of machine learning, natural language processing, and occasionally deep learning to interpret and respond to user inputs, with a conversational user interface that mimics human interaction. Digital health companies deploy conversational AI through chatbots, voice assistants, messaging apps, or any other type of platform where natural language interactions occur.