DispatchHealth - Post-Acute Care @ Home (Bridge Care)

Contents

AVIA Summary About EHR Integrations Use cases and differentiators Company information Media

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DispatchHealth - Post-Acute Care @ Home (Bridge Care) is a solution provided by DispatchHealth: High-Acuity Care @Home which was founded in 2013. It belongs to multiple categories of digital health solutions including Home Health, Care Transitions, Discharge Planning, ED-based Mental Health Interventions, and ED-based SUD Interventions.

It has 16 verified clients.

DispatchHealth - Post-Acute Care @ Home (Bridge Care) integrates with major EMRs such as Epic, Cerner, and athena.

Some other resource(s) that may be helpful in learning about DispatchHealth - Post-Acute Care @ Home (Bridge Care) include: Mytonomy guide: Selecting a Modern Enterprise Patient Education Solution

DESCRIPTION

Our provider led teams capable of laboratory testing, IV medication administration, procedures , and diagnostics are also being utilized by partners for scheduled post acute visits in two primary ways:

ED-To-Home - Reduce Observations & Improve ED Bounce Backs with scheduled in-home visits 24-48 hrs post discharge from the ED, by trained providers who can provide medical intervention as needed

Hospital-To-Home - Reduce Readmissions & Improve LOS/Throughput with scheduled in-home visits 24-72 hrs post discharge from inpatient setting

FEATURED MEDIA

DH-AVIAInnovations-2Pager.pdf

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CATEGORIES & SOLUTIONS

Home Health

Care Transitions

Discharge Planning

Hospital at Home Platforms

Post-Acute Management and Insights

ED Triage

CLIENT TYPES

Pediatric Hospitals

Academic Medical Centers

Accountable Care Organizations

Rural Hospitals

Small Medical Facilities

Large Medical Facilities

Extra Small Medical Facilities

Medium Medical Facilities

Extra Large Medical Facilities

EHR integration

Integrations

Acute care EMR, Ambulatory EMR, Ancillary EMR, Pop health platform, Home health, Community based organizations

EHR integration and relevant hardware

Use case dependent

EMRs supported

Epic, Cerner, athena

Hardware compatibility

Not applicable

Use cases and differentiators

Use case descriptions

Presentation:

Meet Max. He is a pleasant 61-year-old male with a medical history of congestive heart failure. Max was hospitalized for 6 nights after presenting in the ED with atrial fibrillation with rapid ventricular response and lower extremity edema. Max was identified as being at high risk for readmission after discharge. His hospital case manager requested Bridge Care to follow up with Max within 48-72 hours.

DispatchHealth Visit

-Upon arrival at Max’s home, he was happy to report that we has continued to feel better since being released from the hospital. Max reported having occasional shortness of breath and lower extremity edema but denied any chest pain or shortness of breath at time of visit. During the visit the DispatchHealth APP assessed his vitals, reviewed discharge paperwork, and completed their clinical exam. It was discovered that Max’s O2 was 88%. A breathing treatment was administered improving the O2 saturation and a script for ongoing Ipratropium/Nebulizer was called in. APP checked labs on-site discovering Max was hypokalemic, a dose of potassium chloride was administered on-site and a prescription for oral potassium was ordered for follow up treatment.

-During the musculoskeletal exam it was discovered Max has post-inflammatory hyperpigmentation venous statis discoloration with erythema bilateral lower extremity to the level of the mid tibia and tender to palpation, 3+ pitting edema from feet to upper calves bilaterally, parts of the dorsal aspect of each foot is macerated due to excess moisture, and peripheral pulses 2+ bilaterally. IV Furosemide 20mg was administered to add in the reduction of the extremity edema. A follow-up visit was scheduled in two days with Bridge Care team. They are happy to report Max was improving and reports he is feeling better every day.

Outcome:

Thanks to the DispatchHealth Bridge Care team Max was able to avoid a trip back to ED, his PCP was updated on the new medical findings and care provided, and Max was able to recover comfortably at home.

Pediatric use cases

We are able to treat patients ages 3+ Months and older.

Users

Health System patient patient populations

Differentiators vs internal options

None provided

Differentiators vs competitors

Availability and Scale: Services are available 365 days a year, which is extremely important in order to treat patients on weekends and holidays. With multiple vehicles and teams in a market, we provide dedicated capacity to partners to treat the patients who most need our services. This capacity also grows overtime to meet demand

Care Coordination: Dispatch care teams work with our providers to gain access to patient notes and acute care information to best address post-acute needs. Once our visit is complete we share clinical notes with the patients' care managers, PCP and others on the care team within 24 hours (usually sooner) to ensure the patient is properly tucked back into their support.

Patient Experience: On average, the Net Promoter score for patients treated in our Post-Acute service lines are 98, demonstrating the importance of following up with patients post-discharge.