Azure Health Bot

Contents

AVIA Summary About EHR Integrations Use cases and differentiators Company information Media

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Azure Health Bot is a solution provided by Microsoft which was founded in 1975. It belongs to multiple categories of digital health solutions including Patient Education, Concierge Care, Personalized Care, Conversational AI, Digital Front Door (DFD), Virtual Health, and Patient Flow.

It has 7 verified clients.

Some other resource(s) that may be helpful in learning about Azure Health Bot include: Top Conversational AI Companies Report and A buyer’s guide to conversational AI

DESCRIPTION

Azure Health Bot empowers developers in healthcare organizations to build and deploy AI-powered, compliant, conversational healthcare experiences at scale. It combines built-in medical database with natural language capabilities to understand clinical terminology and can be easily customized to support your organization's clinical use cases. The service ensures alignment with industry compliance requirements and is privacy protected to HIPAA standards.

CATEGORIES & SOLUTIONS

Patient Education

Concierge Care

Personalized Care

Virtual Assistants for Patient Questions

Concierge & Customer Service Tools

Virtual Triage Tools for Consumers

CLIENT TYPES

Academic Medical Centers

Accountable Care Organizations

Rural Hospitals

Small Medical Facilities

Medium Medical Facilities

Extra Large Medical Facilities

EHR integration

Integrations

Acute care EMR, Ambulatory EMR, Ancillary EMR

EHR integration and relevant hardware

Recommended, but not required

EMRs supported

None provided

Hardware compatibility

Desktop

Use cases and differentiators

Use case descriptions

Insurers have built health bot instances that give their customers an easy way to look up the status of a claim and ask questions about benefits and services.
Providers have built health bot instances that triage patient issues with a symptom checker, help patients find appropriate care, and look up nearby doctors.

Conversational AI for Healthcare

Create health bots using built-in medical knowledge bases, triage protocols and language models trained to understand clinical terminology. Trigger seamless handoff from a bot interaction to a doctor, nurse, or support agent. Leverage a library of industry specific scenario templates to accelerate the creation of healthcare use cases.

Customizable and extensible

Support your organizations custom scenarios with healthcare specific configuration options and extensibility tools. Use visual authoring tools to build and validate your logic and use FHIR data connections to securely integrate with external systems and incorporate patient data from EMRs. Surface your conversational experience through multiple channels such as your website or Microsoft Teams.

Secure and Compliant

Ensure alignment with organizational and industry compliance requirements. Health Bot is compliant with HIPAA, HITRUST, ISO27001, SOC2, GDPR and over 50 global and industry compliance frameworks. Leverage built-in compliance constructs and privacy mechanisms for collecting end user consent, data retention policies, audit trails and conversation timeout.