Recall Management

Contents

AVIA Summary About EHR Integrations Use cases and differentiators Company information Media

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Recall Management is a solution provided by Luma Health which was founded in 2015. It belongs to multiple categories of digital health solutions including Scheduling, Customer Service, Improving Engagement & Self-Management, Consumer Access & Engagement, Personalized Care, Digital Front Door (DFD), Patient Flow, and Oncology.

It has 29 verified clients.

Recall Management integrates with major EMRs such as Epic, Cerner, and Meditech.

Some other resource(s) that may be helpful in learning about Recall Management include: Top Patient Billing and Payment Companies Report | 2023 and A buyer’s guide to oncology

DESCRIPTION

Luma Health's Recall Management product expertly streamlines the process of patient recalls, ensuring timely follow-ups and continuity of care. This solution automates the identification and notification of patients due for appointments, screenings, or treatments, enhancing efficiency and patient engagement. It personalizes communication, sending tailored messages via patients' preferred channels, which significantly improves response rates and adherence to recommended healthcare schedules. For healthcare providers, this means optimized scheduling, maximized clinic capacity, and improved patient outcomes. Luma Health's Recall Management system is a vital tool for proactive patient care management, fostering a more connected and effective healthcare experience.

CATEGORIES & SOLUTIONS

Scheduling

Customer Service

Improving Engagement & Self-Management

Text Solutions

Consumer Scheduling Tools

Ongoing Engagement & Support Tools for Cancer Patients

CLIENT TYPES

Academic Medical Centers

Accountable Care Organizations

Small Medical Facilities

Large Medical Facilities

EHR integration

Integrations

Acute care EMR, Ambulatory EMR, Ancillary EMR, Patient portal, Pop health platform, Behavioral health, Access +/or revenue cycle, Other

EHR integration and relevant hardware

Required

EMRs supported

Epic, Cerner, Meditech, Allscripts, NextGen, athena, GE, eClinicalWorks, Other, Athenahealth, McKesson

Hardware compatibility

Mobile / Tablet (web optimized), Desktop

Solution libraries

In Cerner App Gallery: https://code.cerner.com/apps/luma-health

In Epic App Orchard: https://apporchard.epic.com/gallery?id=17169

Use cases and differentiators

Use case descriptions

None provided

Users

None provided

Differentiators vs internal options

None provided

Differentiators vs competitors

Luma's deep integration, breadth of market-leading platform solutions, and connection across a healthcare organization's tech stack makes next steps delivered to patients and staff more informed and actionable, differentiating our platform from patient engagement and experience vendors.

Luma customers report reducing phone calls and wait times by half, yet seeing record numbers of patients. Since 2020, HIPAA-compliant messaging between patients and providers on the Luma platform has increased by 50%. And most importantly, this increased ability to collaborate on next steps powers better clinical care. At FQHC Alexander Valley Healthcare, Luma reached 15% more Spanish-speaking patients and brought 38% more attributed patients in for care. Organizations using Luma report up to an 80% referral conversion rate, with patients receiving critical specialty care within days rather than weeks.