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Categories
Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Awards
Differentiators
Health equity
Keywords
Media
Company details

Categories

Solutions

Description

Product Description:

As the leader in Patient Engagement, we have been helping health care organizations to differentiate themselves in meaningful and measurable ways for more than 23 years. We offer a uniquely personal patient and family experience based upon a very straightforward operating standard: An informed, involved patient leads to better outcomes. Our solutions automatically deliver the right information at the right time to patients, empowering them to self-manage and equip staff with the insights needed to deliver higher-quality, more personalized care.

For over 20 years, we have provided digital patient engagement across 600+ provider clients, which now reaches over 8 million patients annually across all care settings. Our pre-admission and post-discharge digital care plans averaged 95,000 interactions and over 130,000 interactions per month. Our solutions are live in 75,000+ hospital beds and over 230 clinics.

GetWell Inpatient™ offers integrated entertainment, concierge services (meal ordering, room controls, service recovery, etc.), patient education and clinical pathways to drive deeper, more personalized engagement. Your patients will complete prescribed interventions to drive greater care plan compliance. Personalized workflows help patients understand their condition, learn about medications, assess pain, prepare for discharge and more. Whether you’re seeking to lower readmissions, reduce length of stay, prevent falls, improve patient satisfaction or provide a more robust patient entertainment system, our dynamic, omni-channel solution delivers the following benefits;

  • Empower patients and families to be active participants in their care
  • Proactively guide patients through personalized pathways
  • Allow patients to order meals and control their environment
  • Capture patient satisfaction and needs in real time
  • Automate routine tasks and documentation for staff
  • Offload non-clinical tasks
  • Prepare patients for successful discharge
  • Engage patients through any modality — TV, Tablet or BYOD

Get Well supports our clients in achieving their strategic goals of implementing an Interactive Patient Care solution that:

  • Improves quality of care
  • Improves patient satisfaction
  • Improves operational efficiency
  • Implements facility-specific plan
  • Strengthens market position
  • Fulfills commitment to community service and advocacy
  • Advances faculty and medical staff development

About Get Well:

Get Well delivers digitally enabled, consumer-centered experiences that build lifelong loyalty while deepening patient relationships, improving clinical quality, and growing market share. Get Well seamlessly blends innovative technology and personal interaction to touch every part of the healthcare consumer journey -- in the community, at the point of care and beyond.

Get Well’s 360 Platform, which combines our legacy Inpatient, Rounds+, Loop, and Navigate products, is the consumer digital platform for a new era and includes six modules aimed at solving the most pressing issues facing healthcare systems:

  1. Activation & Growth: Targeted outreach aimed at (re)activation, care gap closure, and value-based care (VBC) initiatives utilizing customized campaigns at scale to reactivate and reattach patients.
  2. Health Equity: Augmented staff combined with tech-enabled care that closes health and social gaps within your communities through SDOH screening and navigation to appropriate resources, Maternal Health equity and navigation and youth mental health services.
  3. Point of Care Engagement: Multimodal smart room technology that improves communication, engagement, and outcomes for patients, families and care teams. Includes interactive patient care (IPC), digital patient, staff, and unit rounding, and digital white board and door board signage.
  4. ED Interactive Experience: A no-download, no-account-required interface that provides smart-triage, expectations setting & management, and entertainment to distract and de-escalate ED patients. Solution is launched on patients’ devices and enables medication fulfillment, pulse surveying, and patient retention.
  5. Guided Care: A library of over 300 digital care plans that navigate patients through pre and post discharge pathways that utilizes AI-enabled virtual monitoring, Automated clinical workflows, symptom surveys and patient check-ins. 
  6. Navigation & Retention: Digitally-led engagement with augmented care navigators providing disease specific outreach and navigation to in-network providers and services.

Leading healthcare organizations continue to partner with Get Well for the following reasons:

1) Digital consumerism at our core: Get Well has invested over $50M to build a first of its kind digital health platform for consumer-centered experiences. Our team comes from digital consumer-first companies such as Marriott, Apple and Airbnb, and leverages this experience to reimagine the healthcare consumer journey.

2) Comprehensive, all-in-one platform: Our platform-first approach allows us to drive rapid innovation and efficiently meet the needs of healthcare organizations today – not down the road. We enable a more streamlined digital experience across the healthcare consumer journey, eliminating the need for costly point solutions.

3) Clinical expertise and training: With a renewed investment in learning resources and user support, we make it even easier for care teams to engage consumers in their healthcare journey, streamline their workflow, improve communication and achieve outcomes.

4) Unmatched interoperability and security: Get Well holds the top 1% of security designations in the world and has set up nearly 500 integrations with various partners to make our platform highly integrated and interoperable.

Product Description:

The Mytonomy Cloud for Healthcare is an end-to-end enterprise platform to educate and engage patients from discovery through discharge with high-quality video content and intelligent engagement. 

We are both a content producer and a cloud software provider, enabling unique benefits.

  • Mytonomy produces evidence-based, cinematic quality, microlearning patient education (short 1 to 3-minutes) via 3000 broadcast ready episodes today (and growing). 
  • We deliver our content, your content and any 3rd party content to patients on behalf of the provider, through our modern, cloud-based streaming platform that has unique engagement capabilities throughout.
  • Providers can upload additional videos or handouts at any time and these are delivered alongside Mytonomy's award-winning libraries, spanning ALL major conditions and procedures such as Ortho, Cardiac, Oncology, Neuro, Labor and Delivery, GI and much more. 

Mytonomy's studio can easily update and change any off-the-shelf content to personalize and tailor the solution to meet your organization's needs.

  • Our easy-to-use user interface leads to high user engagement rates, forming a foundation for your patient shared-decision making, marketing outreach and digital front-door, or enterprise-wide patient education and engagement approach that modernizes ambulatory and inpatient pre/post visit preparation and discharge. 

We routinely help clients consolidate legacy education vendors and replace them with Mytonomy's single platform helping to reduce unnecessary costs and modernize.

Mytonomy goes beyond white-labeling to tailor and personalize the libraries to your institutional needs. 

  • We support any level of tailoring needed by your institution. We come out of the box with highly diverse content that supports Diversity, Equity and Inclusion (DEI) goals.

Mytonomy Cloud for Healthcare can be used as a stand-alone portal or integrated with your EHR or CRM to trigger content automatically.

  • No app to download, as Mytonomy's entire solution is mobile-responsive enabling patients to participate in their decision-making or to receive better discharge and recovery instructions. 
  • All 24/7 on any device at any time including smart TV's, Tablets, Phones and Computers. 

At the end of the day, Mytonomy is helping to drive a better experience and healthier outcomes at home or in the hospital/clinic.

About Mytonomy:

Mytonomy Inc., based in Bethesda, MD is a leading provider of healthcare cloud solutions for video-based patient education and engagement. The company leverages the power of content streaming and intelligent patient/provider communication to improve outcomes, reduce costs, and increase volumes. 

Mytonomy Cloud for Healthcare is used at 70+ hospitals, and 200+ clinics including 6 of America’s Top Academic Medical Centers. The enterprise platform provides a seamless, consumer-like experience across all major medical conditions, pre/post procedure, ambulatory, inpatient, and at-home care, and fully integrates with all major EHR and CRM systems. 

Mytonomy has been named to the Inc. 5000 List of Fastest Growing Companies in the U.S. four years in a row and was recognized as Best SaaS Platform for Healthcare in 2022 by The Cloud/SaaS Awards. Mytonomy’s award-winning clinical studio is now the largest producer of cinematic quality evidence-based, microlearning education for patients and families, and the studio has received over 150+ Telly, Digital Health, and Health Information Awards for excellence in clinical education.

Compatibility level

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Clients

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Product Capabilities

Get Well offers a world-class library of high-quality and evidence-based educational information. Comprised of 4,000+ videos from leading content providers, our collection reinforces the main points of care and maximizes comprehension. We continuously cultivate our content ecosystem to provide you with the latest educational resources designed to address your organization’s unique needs. Our experts track utilization statistics, common diagnoses, video quality and accessibility, patient reviews and clinical assessments to ensure our content bundles maximize engagement and outcomes.

Get Well's Point of Care solution allows providers to assign education (either automatically or manually, depending on configuration) and tracks patient responses and comprehension, which can be integrated back to the EHR.

Get Well's platform is available on TV, tablet, and mobile devices and educational content is personalized based on patient diagnoses.

Yes

Get Well's solution helps improve patient communication, engagement and comprehension and helps to better inform care teams to drive the best clinical outcomes.

Get Well's solution can be tailored to optimize existing workflows.

Yes, Get Well has 20+ EHR integrations, nearly 500 partners integrated, and engages with 8 million patients annually.

Mytonomy’s rigorous content creation process ensures high-quality, peer-reviewed information that enhances viewer engagement, comprehension, and retention and comes from a trusted source. Each step of our process is informed by members of our National Clinical Advisory Network, who play a vital role in developing reliable, up-to-date content that answers patients' most frequently asked questions. Our National Clinical Advisory Network includes licensed physicians, advanced practice providers, behavioral health providers, nurses, pharmacologists, and therapists in active clinical practice. They each bring expertise in the patient care continuum. Members of this Advisory Network include thought leaders from major academic institutions, researchers, and authors published in peer-reviewed journals. Our members are Subject Matter Experts in major therapeutic areas who ensure that our 2,500+ microlearning videos are current, accurate and relevant. Mytonomy’s content creation follows a proprietary five-step process that involves internal review with our clinical leadership team and external review with at least two clinical experts from our Advisory Network guiding each step.

Can assign and track content; was the video viewed or the handout displayed as a PDF? The content can be assigned via various EMR triggers. Mytonomy can write back the viewership of the assigned videos back to the EMR. All digital activity on the Mytonomy platform is timestamped. Beyond tracking, Mytonomy allows providers to reduce manual follow-up with rule-based reminders based on context. Personalized messages (cognizant of PHI considerations) are sent via email, SMS, or MyChart that remind the patient to complete their assigned content.

Mytonomy's interface consists of YouTube-like playlists that stream video, audio and display PDFs. Surveys and digital interactions occur around the video viewing process. Our application is mobile-responsive and can integrate into your website, existing mobile app, or 3rd party EHR. Our data shows that patients watch multiple videos in a setting.

Some customers choose to expose our entire video library to their patients for browsing, and others assign specific condition modules based on the patient’s care plan and journey. At every step of the patient journey, Mytonomy’s nudging and hovering capabilities prompt users to take the next best action or monitor them remotely with simple questions. The patient experience is both guided and personalized.

Mytonomy’s user interface is similar to Netflix or YouTube’s playlists, which makes it feel familiar to patients. Mytonomy is an add-free model. There are few choices for patients to make: pushing play on a video or navigating to other videos, are really the only two options. The system has consistently scored 90%+ in user satisfaction and user comments validate the easy of use.

Mytonomy can be deployed with no EHR integration as a standalone portal. Our back end allows care navigators to invite patients to the platform with only a few clicks. Our website is WCAG compliant.

Mytonomy’s robust EHR integration strategy utilizes both HL-7 and FHIR based approaches to target content to patients. For systems wishing pure automation with no human involvement, we support multiple HL-7 message types to trigger content based on scheduling, including write back of patient viewership to the EHR. We partner with Redox to facilitate interoperability.

Mytonomy provides whole-person patient care that can be custom-created or tailored to each Oncology Center and/or Patient.

We digitize and modernize patient education and engagement across the entire oncology patient journey. Helping patients and families understand each step and participate in the decisions that need to be made while reducing time for providers. We do not do appointment scheduling or provider searches.

Yes, Mytonomy can partner with you to create caregiver content tailored to your system's cancer care journey. Caregivers can also access patient education as a means to understand their loved one's journey. Third-party links and resources can be aggregated in our UI, allowing caregivers to have "one-stop" for all digital resources (video, print, URLs).

Use Cases

Description:

GetWell Inpatient™ offers integrated entertainment, concierge services (meal ordering, room controls, service recovery, etc.), patient education and clinical pathways to drive deeper, more personalized engagement. Personalized workflows help patients understand their condition, learn about medications, assess pain, prepare for discharge and more. Our dynamic, omni-channel solution proactively delivers the right information at the right time to patients, empowering them to self-manage and equipping staff with the insights needed to deliver excellent service and higher quality care. GetWell Inpatient delivers the following benefits;

  • Empower patients and families to be active participants in their care
  • Proactively guide patients through personalized pathways
  • Allow patients to order meals and control their environment
  • Capture patient satisfaction and needs in real time
  • Automate routine tasks and documentation for staff
  • Offload non-clinical tasks
  • Prepare patients for successful discharge
  • Engage patients through any modality — TV, Tablet or BYOD

Get Well supports our clients in achieving their strategic goals of implementing an Interactive Patient Care solution that:

  • Improves quality of care
  • Improves patient satisfaction
  • Improves operational efficiency
  • Implements facility-specific plan
  • Strengthens market position
  • Fulfills commitment to community service and advocacy
  • Advances faculty and medical staff development
Pediatric use cases:

All the same benefits as the use case listed above but with additional education and entertainment elements and programs personalized for youth. Additional communication enabled to support both patient (children) and caregiver engagement.

Users:

Patients (adults & children), care teams, and other administrative team members in EVS, maintenance, housekeeping, and food service.

Description:

Personalized Patient Education in your Epic/Cerner Portal

Big results for patients, few clicks for staff. Deliver micro-learning patient education videos and assets from a branded portal integrated with your EHR with a user interface that drives the consumption of key messages. For example, trigger blood thinner videos for all discharged CABG patients or text your discharged heart failure patients their care plan. Craft patient journeys for over 100 conditions using video content and algorithmic nudging to reduce provider time spent on phone calls and questions via email.

Shared Decison-Making

For patients that have complex care decisions such as Oncology, Cardiology / Cardiovascular, Bariatrics, Orthopedics, Neurology etc. Mytonomy has a state-of-the-art patient and family education system that enables better participation in decision-making for patients, saving clinicians time and achieving better results. We leverage the same Mytonomy Cloud for Healthcare Solution to help patients understand treatment options, and alternatives to ultimately participate efficiently and deeply in their own care journey.  

Improved Email Marketing & CRM

Dip into your rich video asset library from Mytonomy to improve your targeted email campaigns sent by your existing CRM. Generate higher click/open rates and drive traffic to “no-login-required” video portals that include your own content, resulting in thousands or hours of videos watched.

Remote Patient Monitoring (RPM) & Coaching

Use Mytonomy (or your own) content in your RPM solution or coaching practice. Mytonomy provides a single place for all patient education resources and communications.

Pediatric use cases:

We support families and children with the Mytonomy library of over 400 children's videos and any third-party content or content you have created.

Users:

All existing clients use Mytonomy Cloud for Healthcare. For example, Hackensack Meridian Health, Carilion Clinic, Saint Luke's of KC, Rush, UCLA, UC Davis, UC Irvine, UC San Diego, UCSF, Riverside, Inova Health System, Brigham Women's, Memorial Hermann, and many more.

EHR Integrations

Integrations:

None provided

EMR Integration & Relevant Hardware:

Required

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, NextGen, athena, GE, eClinicalWorks, McKesson, Other, Allscripts/Eclipsys, Athenahealth, Azalea Health/Prognosis, CPSI, Evident, Healthland, MEDHOST, MedWorx, QuadraMed, Self-developed, Point Click Care

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app), Other

Integrations:

Acute care EMR, Ambulatory EMR, Patient portal, Pop health platform, Home health, Website / public online sources

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, athena, eClinicalWorks, McKesson, Athenahealth, NextGen

Hardware Compatibility:

None provided

Client Types

Awards

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Differentiators

Differentiators vs EHR Functionality:

EMRs are great for clinical documentation but they were not built to optimize the experience for patients or clinicians, which can often drive down utilization of key functionality of the EMR. Get Well helps optimize the investment organizations have already made in their EMRs, and get the most value out of them. Interoperability is a clear strength for Get Well and our experienced team reduces implementation time and burden for a hospital’s IS department. Our solutions are EMR-agnostic; we have established bidirectional interfaces to every major EMR for patient education, and a host of pharmacy, medication administration / dispensing, RTLS, dietary and hospital communication systems. Our deep expertise ensures that our technology is fully embedded and communicating with your core health IT platforms to pull critical information, to document information and to coordinate with other systems and bring them to the bedside.

Our extensive interoperability enables us to automate and standardize important elements of the patient experience while streamlining existing processes and workflows to save time for care teams. Get Well has successfully integrated with more systems than any other patient engagement provider.

We have over 23 years of experience integrating with all major HIT systems: 3,500+ live integrations, 160+ different interfaces and 50+ HIT vendor systems including IOT, EVS, meal ordering, RTLS, medication administration/dispensing, pharmacy, hospital communication, etc.

Differentiators vs Competitors:

We believe the following components of our solution distinguish us from others in this space:

 

Improved Patient & Family Education - We believe that more engaged patients and families result in better outcomes. Our technology goes beyond providing on-demand access to education and is highly effective at proactively engaging patients to complete prescribed interventions. 

 

Key Systems Integration - Interoperability is a clear strength for our company. Our solutions are EMR-agnostic and we have established bidirectional interfaces to every major EMR for patient education, and a host of pharmacy, medication administration/dispensing, RTLS, dietary and hospital communication systems.

  

      

Patient Satisfaction - Get Well improves patient satisfaction on several fronts. From entertainment options, including television content, movies, games and internet access to easy feedback collection and communication of non-clinical requests directly to the appropriate department. GetWell Inpatient helps hospitals gauge satisfaction levels, notifying staff in the event that an intervention is needed to circumvent a negative experience. As a result, our clients have seen significant HCAHPS improvements.

 

Innovative Cross-Continuum Engagement - Our inpatient platform has expanded to include pre-admission and post-discharge follow-up care. We can now engage patients digitally across all settings of care through integrated modules that client sites can activate individually or as a platform to create a unified Get Well experience.

Science- & Evidence-Based Approach - To advance the science of patient and family engagement, Get Well founded the O’Neil Center, the industry’s first central resource dedicated to helping health care providers translate patient and family engagement theory into practice. The O’Neil Center published its Interactive Care Model (ICM), a framework that guides the effective implementation of GetWell Inpatient and other Get Well solutions.

 

Our Passion is Patient Engagement - Get Well's sole business and exclusive focus is patient activation, engagement, and guidance on the healthcare journey. We are committed to maintaining our position as the market leader.

Differentiators vs EHR Functionality:

Video and written content. Content Streaming with intelligent engagement, fully integrated and automated with EHR and delivered to patient anywhere in their journey.

Differentiators vs Competitors:
  • Both a content producer and creator of modern cloud patient education and engagement software.
  • We support entire patient journey on single platform, single data model - real-time data analytics anywhere across the journey. 
  • Digital forward and consumer-oriented - supporting 6 tenents of modern consumer experience
  • Healthcare video-based microlearning that is broadcast quality filmed in HD 6K and 4K scalable to the TV
  • Smart TV apps to bring your brand into the patient's home on any device - phone, tablet, Computer and TV
  • Replacing long-standing incumbents in the patient education and engagement space. 
  • Only enterprise cloud solution built ground up post iPhone! Modern, scalable architecture.

Health Equity

Keywords

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Company Details

Founded in 1999

Founded in 2011

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