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Solutions
Description
Compatibility Level
Clients
Use cases
EHR integrations
Client types
Differentiators
Keywords
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Company details
Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Use cases
EHR integrations
Client types
Differentiators
Keywords
Media
Company details
DataLabs
DataLabs

0 review

Bright Pattern
Bright Pattern

0 review

Categories

Solutions

Description

Product Description:
We will help you create innovative storage and data management solutions that help accelerate business breakthroughs and deliver outstanding cost efficiency. We deliver excellence with next Generation Application Architecture We design structured BI platform that provides business insights through and Analytical innumerable self-service & analysis ready data-visualization framework Co-development, project based and staff extension based data science, machine learning and artificial intelligence support service
About Novigo Solutions Inc:
Novigo Solutions is an End-to-End Analytics, Business Consulting & RPA Company. We are experts in modernizing your technology capabilities to match the demands of a fast-changing technology landscape. With its unique delivery model, it helps the clients to achieve significant cost savings and business success. We have has gained immense expertise in solving core issues within Cloud Data Services, Business Intelligence and Agile Analytics, Data Science & Warehouse, Robotic Process Automation, SharePoint, O365, Snowflake, Dynamics CRM, Salesforce, DevOps, Conversational AI-Chatbot, Mobile Application Development, Custom Application Development, IT Managed Services and IT Staff Augmentation.
Product Description:

Bright Pattern provides the simplest and most powerful AI-powered contact center for innovative midsize and enterprise companies. With the purpose of making customer service brighter, easier, and faster than ever before, Bright Pattern offers the only true omnichannel cloud platform with embedded AI that can be deployed quickly and nimbly by business users—without costly professional services. Bright Pattern allows companies to offer an effortless, personal, and seamless customer experience across channels like voice, text, chat, email, video, messengers, and bots. Bright Pattern also allows companies to measure and act on every interaction on every channel via embedded AI omnichannel quality management capability. The company was founded by a team of industry veterans who pioneered the leading contact center solutions and today are delivering architecture for the future with an advanced cloud-first approach. Bright Pattern’s cloud contact center solution is used globally in over 26 countries and 12 languages.

About Bright Pattern:

Bright Pattern provides the simplest and most powerful AI-powered contact center for innovative midsize and enterprise companies. 

With the purpose of making customer service brighter, easier, and faster than ever before, Bright Pattern offers the only true omnichannel cloud platform with embedded AI that can be deployed quickly and nimbly by business users—without costly professional services. 

Bright Pattern allows companies to offer an effortless, personal, and seamless customer experience across channels like voice, text, chat, email, video, messengers, and bots.  

Bright Pattern also allows companies to measure and act on every interaction on every channel via embedded AI omnichannel quality management capability. 

The company was founded by a team of industry veterans who pioneered the leading contact center solutions and today are delivering architecture for the future with an advanced cloud-first approach. Bright Pattern’s cloud contact center solution is used globally in over 26 countries and 12 languages.

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

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Use Cases

Description:

None provided

Pediatric use cases:

None provided

Users:

None provided

Description:

Route Customers to Their Personal Agent

Customers want to reach the right healthcare department and the right agent. Through Bright Pattern’s best-of-breed AI and advanced IVRs, you can quickly route customers to their personal insurance agent. This ensures that the customer receives service quickly and jumps through less hoops to get the assistance they need.

Comprehensive HIPAA Compliance

Bright Pattern’s omnichannel contact center platform is fully HIPAA-compliant. Designed with healthcare providers in mind, Bright Pattern provides secure transmission and storage of data during customer service, and ensures agents are following HIPAA protocols. Bright Pattern utilizes:

  • Roles-based access controls
  • Encryption of data transmissions
  • Powerful scripting language to collect, transfer, and process customer data

These technologies guarantee HIPAA-compliant call tracking.

AI-Powered

Bright Pattern’s platform powers medical contact centers and service teams through the use of AI. Utilize powerful AI to automate basic tasks for workforce optimization like scheduling appointments and automatic billing. Boost agent productivity in real-time through powerful agent assist with features like sentiment and text analysis.

Greater Customer Satisfaction

Ensure exceptional customer experience and patient experience on 100% of all interactions on any channel. Utilize powerful analytics to ensure interactions with call center agents have high CSAT scores and improve first call resolution. Gain access to powerful data and insights into your contact center, and ensure best practices are being implemented in your healthcare call center.

Powerful CX Features for Healthcare

Artificial Intelligence

Utilize industry-leading artificial intelligence for omnichannel routing, task automation, and quality assurance.

True Omnichannel

Provide customer support over all digital channels. Utilize channels like voice, video, SMS, and text messaging for proactive patient communications.

Cloud-Based

Powerful cloud customer experience platform. Organizations of all sizes can gain access to advanced, new features easily.

CRM Integration

Integrate with any major CRM, like Salesforce and Microsoft Dynamics, or your own system of records. Track the customer journey from beginning to end.

Intelligent Routing

Utilize AI-powered automatic call distribution (ACD) and interactive voice response (IVR) features to route patients to a suitable live agent.

Automated Quality Management

Gain insights into your healthcare call center and ensure exceptional customer experiences with omnichannel, AI-powered quality assurance.

Pediatric use cases:

None provided

Users:

Healthcare:

  • UnitedHealthcare

Non-healthcare:

  • American Girl
  • Bentley
  • Pepsi
  • Randstad
  • Rasmussen College
  • Republic Wireless
  • Sun Country Airlines
  • Toyota
  • YMCA
  • Zillow

EHR Integrations

Integrations:

None provided

EMR Integration & Relevant Hardware:

None provided

EMRs Supported:

None provided

Hardware Compatibility:

None provided

Integrations:

None provided

EMR Integration & Relevant Hardware:

None provided

EMRs Supported:

None provided

Hardware Compatibility:

None provided

Client Types

None provided
None provided

Differentiators

Differentiators vs EHR Functionality:

None provided

Differentiators vs Competitors:

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Differentiators vs EHR Functionality:

None provided

Differentiators vs Competitors:

None provided

Keywords

Images

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Videos

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Company Details

Founded in 2012

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