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Solutions
Description
Compatibility Level
Clients
Use cases
EHR integrations
Client types
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Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Use cases
EHR integrations
Client types
Differentiators
Keywords
Media
Company details
Yellow Messenger
Yellow Messenger

0 review

Bright Pattern
Bright Pattern

0 review

Categories

Solutions

Description

Product Description:
1. Order Management: Use image processing and OCR to facilitate order placements, payments, and tracking 2. Engagement: Track and guide the users through suggestions on workouts, meditation, nutrition, and overall health 3. Reminders: Help patients track their medication schedules through personalized reminders. Appointment management: Assist hospital staff schedule and manage appointments and bookings with ease 4. Customer support: Offer 24/7 customer support in over 55 languages across Website, App and even Whatsapp 5. Insights and Analytics: See your business critical data come to life through visually represented graphs and charts 6. AI-powered HR: Give more power to your people with AI-powered Employee Engagement, Learning and development 7. AI-powered ITSM: Improve organizational productivity by offering quick and easy resolutions to IT and Support queries and critical blackouts
About Yellow Messenger:
Yellow Messenger is a Microsoft & SAP backed AI-based conversational platform that enables enterprises to automate conversations and trigger workflows directly through conversations without human intervention. Our automation layer can support intelligence on top of any communication channel (Whatsapp, MS team, Web etc) and integrate with customer’s existing Systems of Records and Systems of Engagements. The company specializes in the fields of artificial intelligence, customer engagement, customer service, chatbots, and enterprise. The company was founded in 2016 and is headquartered in Delaware, US.
Product Description:

Bright Pattern provides the simplest and most powerful AI-powered contact center for innovative midsize and enterprise companies. With the purpose of making customer service brighter, easier, and faster than ever before, Bright Pattern offers the only true omnichannel cloud platform with embedded AI that can be deployed quickly and nimbly by business users—without costly professional services. Bright Pattern allows companies to offer an effortless, personal, and seamless customer experience across channels like voice, text, chat, email, video, messengers, and bots. Bright Pattern also allows companies to measure and act on every interaction on every channel via embedded AI omnichannel quality management capability. The company was founded by a team of industry veterans who pioneered the leading contact center solutions and today are delivering architecture for the future with an advanced cloud-first approach. Bright Pattern’s cloud contact center solution is used globally in over 26 countries and 12 languages.

About Bright Pattern:

Bright Pattern provides the simplest and most powerful AI-powered contact center for innovative midsize and enterprise companies. 

With the purpose of making customer service brighter, easier, and faster than ever before, Bright Pattern offers the only true omnichannel cloud platform with embedded AI that can be deployed quickly and nimbly by business users—without costly professional services. 

Bright Pattern allows companies to offer an effortless, personal, and seamless customer experience across channels like voice, text, chat, email, video, messengers, and bots.  

Bright Pattern also allows companies to measure and act on every interaction on every channel via embedded AI omnichannel quality management capability. 

The company was founded by a team of industry veterans who pioneered the leading contact center solutions and today are delivering architecture for the future with an advanced cloud-first approach. Bright Pattern’s cloud contact center solution is used globally in over 26 countries and 12 languages.

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Use Cases

Description:

None provided

Pediatric use cases:

None provided

Users:

None provided

Description:

Route Customers to Their Personal Agent

Customers want to reach the right healthcare department and the right agent. Through Bright Pattern’s best-of-breed AI and advanced IVRs, you can quickly route customers to their personal insurance agent. This ensures that the customer receives service quickly and jumps through less hoops to get the assistance they need.

Comprehensive HIPAA Compliance

Bright Pattern’s omnichannel contact center platform is fully HIPAA-compliant. Designed with healthcare providers in mind, Bright Pattern provides secure transmission and storage of data during customer service, and ensures agents are following HIPAA protocols. Bright Pattern utilizes:

  • Roles-based access controls
  • Encryption of data transmissions
  • Powerful scripting language to collect, transfer, and process customer data

These technologies guarantee HIPAA-compliant call tracking.

AI-Powered

Bright Pattern’s platform powers medical contact centers and service teams through the use of AI. Utilize powerful AI to automate basic tasks for workforce optimization like scheduling appointments and automatic billing. Boost agent productivity in real-time through powerful agent assist with features like sentiment and text analysis.

Greater Customer Satisfaction

Ensure exceptional customer experience and patient experience on 100% of all interactions on any channel. Utilize powerful analytics to ensure interactions with call center agents have high CSAT scores and improve first call resolution. Gain access to powerful data and insights into your contact center, and ensure best practices are being implemented in your healthcare call center.

Powerful CX Features for Healthcare

Artificial Intelligence

Utilize industry-leading artificial intelligence for omnichannel routing, task automation, and quality assurance.

True Omnichannel

Provide customer support over all digital channels. Utilize channels like voice, video, SMS, and text messaging for proactive patient communications.

Cloud-Based

Powerful cloud customer experience platform. Organizations of all sizes can gain access to advanced, new features easily.

CRM Integration

Integrate with any major CRM, like Salesforce and Microsoft Dynamics, or your own system of records. Track the customer journey from beginning to end.

Intelligent Routing

Utilize AI-powered automatic call distribution (ACD) and interactive voice response (IVR) features to route patients to a suitable live agent.

Automated Quality Management

Gain insights into your healthcare call center and ensure exceptional customer experiences with omnichannel, AI-powered quality assurance.

Pediatric use cases:

None provided

Users:

Healthcare:

  • UnitedHealthcare

Non-healthcare:

  • American Girl
  • Bentley
  • Pepsi
  • Randstad
  • Rasmussen College
  • Republic Wireless
  • Sun Country Airlines
  • Toyota
  • YMCA
  • Zillow

EHR Integrations

Integrations:

None provided

EMR Integration & Relevant Hardware:

None provided

EMRs Supported:

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Hardware Compatibility:

None provided

Integrations:

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EMR Integration & Relevant Hardware:

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EMRs Supported:

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Hardware Compatibility:

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Client Types

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Differentiators

Differentiators vs EHR Functionality:

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Differentiators vs Competitors:

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Differentiators vs EHR Functionality:

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Differentiators vs Competitors:

None provided

Keywords

Images

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Videos

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Company Details

Founded in 2016

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