Guideway Care provides Care Guidance—care coordination services that fill in the gaps between healthcare visits—using tech-enabled, non-clinical staff, with a proprietary platform that extends nurse capacity.

Care Guidance solves issues for patients, increases adherence to instructions, increases satisfaction and improves outcomes.

Care Guidance identifies and resolves the personal issues hidden within social determinants of health that influence behavior. The ability of Care Guidance to address these non-clinical issues makes it a versatile tool for addressing two key types of patients—profitable patients with whom hospitals must build loyalty and adhesiveness, and negative margin patients with whom they must control costs by changing behavior. Guideway Care offers an effective, scalable solution that can help hospitals effectively engage these patients in order to increase patient loyalty and reduce costs.

Care Guidance services are designed to ensure that issues are proactively identified and each interaction moves a patient towards positive action. Care Guidance accomplishes this through:

1. Trained Care Guides – non-clinical persons hired, trained and managed by Guideway Care to provide effective, efficient peer-to-patient outreach.

2. Disease-Specific Protocols – a library of evidence-based protocols and structured workflows targeted to each condition to ensure that the factors influencing individual patient health and well-being are addressed and no one falls through the cracks.

3. Comprehensive Care Guidance Technology – a comprehensive technology platform that ensures Care Guides provide the right intervention at the right time, every time, and supports patients with reminders, prep instructions, education and more.

Current Health provides a single platform to enable health systems to deliver high-quality care at home across all patient populations. Our goal is to bring together everything you need into a single, flexible solution that can help you build new home-based care models. Our platform includes: 

Remote patient monitoring: We have our own FDA-cleared continuous monitoring device that measures vital signs (oxygen saturation, respiration rate, pulse rate, mobility, skin temperature) with the same accuracy as an ICU monitor. However, we are also unique in our device agnostic approach to RPM and can integrate with other third-party monitors and wearables to support any clinical use case. 

Patient engagement & telehealth: We have a patient-facing application available on iOS/Android that enables patients to communicate with their care team and stay engaged in their care plan. The application includes video calling, 2-way messaging, reminders (for medication, vital sign readings, etc.), symptom collection, and education modules. All engagement can be customized for the individual patient. 

Clinical Dashboard & Alerting: Our clinical dashboard helps care teams know when a patient needs attention, helping them manage large populations at home through prioritization & treatment optimization. Care teams can easily communicate with patients via the dashboard through one-click video and messaging capabilities as well as collaborate internally. Data integration with the EHR and clinical dashboard also allows for seamless workflows and data sharing. 

Clinical Command Center: We have an in-house team who can provide 24/7 clinical support with first-line triage of patient alarms, management of patient care, and escalation based on clinical protocols. 

Full-Service Logistics: We can provide full inventory and logistics to deliver, pickup, and service devices straight to the patient’s door.  

Current Health, a Best Buy Health Company, offers an enterprise care-at-home platform to enable healthcare organizations to deliver high-quality, patient-centric care at a lower cost. Our platform brings together remote patient monitoring, telehealth capabilities, and patient engagement tools into a single solution that can support patients across the care continuum from chronic disease management to Hospital at Home. Powered by Best Buy, we can provide end-to-end services to support programs as you scale including in-home support, logistics, and a 24/7 Clinical Command Center.

Current Health brings together all components needed to deliver quality care in the home and addresses the challenges care teams experience in operationalizing and scaling a care at home program across any acuity level. How we're different than your existing infrastructure:

UNIFIED INSIGHTS: we provide a unified dashboard that aggregates data from multiple sources to create actionable insights across your entire patient population - from hypertension to Hospital at Home.

DEVICE AGNOSTIC: We've designed an open ecosystem of device integration capabilities to address any clinical need of different populations and allow organizations to tailor their program to the individual patient.  

SCALABILITY & GROWTH: We can provide end-to-end support services to help your team scale. We can fill gaps in your team including 24/7 Clinical Command Center, full service logistics, and inventory management.

Our enterprise care-at-home platform enables health systems to extend beyond point solutions and episodic patient care and into longitudinal care at home. How we're different than other vendors:

ENABLEMENT PLATFORM: Our approach to care at home is designed around enabling care teams to better manage their patients. We fill in the gaps to help you provide the best care possible.

PATIENT CENTRIC: We've designed our platform to be incredibly easy for patients to use. Everything comes pre-configured and setup takes less than 10 minutes. If needed, we can provide a pre-configured tablet as well as in-home WiFi via our Home Hub.

ALL POPULATIONS: Our platform can be used to manage patients across all clinical disease areas and acuity levels. This allows you to share a single solution across your organization as well as manage patients throughout their care journey.

CONFIGURABILITY: We want to help you scale, which requires flexibility and configurability so you can tailor your program based on the patient or population, all within the platform itself.

INTEROPERABLE: Our platform allows organizations to have a single solution to deliver end-to-end logistics management, streamline their care-at-home program technology, leverage their EHR as the system of record, and optimize their staff to deliver care to critically ill patients within the hospital.