This HIPAA-compliant proprietary platform allows for bilateral 24x7x365 communication (via virtual message and video) between the caregiver and EFamilyCare Professional Care Advisor, along with supplying a library of information related to caregiving, and the ability to customize forms and documents that can be completed by the caregiver along with their aging loved one.

eFamilyCare is a technology enabled services company that utilizes a HIPAA-compliant proprietary telehealth platform along with a dedicated Care Advisor (social workers/nurses with deep experience treating geriatric populations). Our aim is to build a personal, long-term relationship with the family caregiver and our team will respond quickly to any problems the family caregiver is having in caring for their aging loved one including: • Post-acute transition support • Medication reconciliation • Home safety • Coaching and education about the care plan, including end of life planning, recognition of cognitive changes, ADL's/IADL's, etc. Through our solution, we can address some of the major issues that continue to be issues within chronically ill populations, including: • Decreased hospitalizations, ER visits and nursing home placements • Increased collaboration between clinical care team and more timely referrals • Improved treatment/medication adherence • Closing gaps related to HEDIS Measures and improving patient satisfaction • Increased patient engagement and isolation mitigation • Availability of real-time information rather than reliance on claims data

The Care Assist Program (CAP) offers a comprehensive and proactive patient centered approach to a patient’s outpatient surgery experience with transitional care assistance before and after an elective, outpatient procedure. A patient’s engagement with the CAP program ensures the pre surgical needs of the patient are met and optimal utilization of the patient’s contracted provider and surgical facility network is achieved creating a better healthcare experience for both the patient and health plan. The Care Assist Program (CAP) program aims to ensure that patients are following outpatient treatment plans including appointments, medications and other services which ultimately results in fewer overall complications, a better quality of life for both the patient (and their support system) and a faster return to work for employed individuals.

Innovative Healthcare Delivery (IHD) improves quality outcomes and reduces costs for health plans, hospitals, corporate employers and self-insured clients utilizing a high touch, patient centric non-clinical approach. We specialize in simplifying and personalizing the healthcare experience for every patient, every time. We identify Social Determinants of Health barriers and address them in a meaningful way to improve quality of life and medical outcomes while creating a better patient experience. Our organization is committed to the effective delivery of programs that assist Employer Groups, Self Funded Plans, Fully Insured Plans, State and Federal Plans and Hospitals. Our programs are designed to complement existing resources available in the market and foster a comprehensive approach to patient care through a cohesive delivery system. The end result is a patient base that is engaged, educated and empowered to make better healthcare decisions.