Immediate Challenges

Cancer centers are striving to address the comprehensive needs of their cancer patients. And the quality and accreditation programs for cancer centers are increasing the requirements around providing high-quality survivorship care. SurvivorPlan helps leading cancer centers assess each patient’s unique needs, throughout the care continuum, and address those needs with evidence-based recommendations that guide patients and their caregivers from time of diagnosis, during treatment, and throughout survivorship.

Immediate Benefits

Using SurvivorPlan, cancer programs are realizing the immediate benefits of providing high-quality survivorship care to their patients. Through use of our electronic Patient-Reported Outcomes (ePRO) solution, coupled with our Care Planning solution, cancer programs are not only exceeding the requirements of quality and accreditation programs, but are also improving clinician efficiency, increasing patient satisfaction & engagement, and increasing billable encounters and referrals for follow-up services for cancer patients and survivors.

Cancer Care Reimagined

SurvivorPlan is a digital health company that provides software solutions focused on improving patient-centered, outcomes-driven care for cancer patients and survivors. Using SurvivorPlan’s tools, cancer care centers can continuously assess the needs of their patients through web and mobile Patient-Reported Outcomes tools (ePROs), triage patients as necessary, and direct patients to appropriate resources. 

SurvivorPlan helps clinicians provide personalized, evidence-based recommendations to their patients, refer patients to multi-disciplinary services, and provides patient-friendly printed and digital materials in the form of treatment plans (Care Plans) and survivorship care plans (SCPs).

 SurvivorPlan is a full-service company that supports data analytics and provides insights for cancer programs that want to better understand the needs of their patient populations, post-treatment outcomes, and the prevalence of long-term and late effects of cancer and its treatment.

Our solutions include use of our AI-enabled platform for: clinical trial matching, high risk screening programs, personalized care planning, and long-term surveillance and management for cancer patients.

As the leader in Patient Engagement, we have been helping health care organizations to differentiate themselves in meaningful and measurable ways for more than 23 years. We offer a uniquely personal patient and family experience based upon a very straightforward operating standard: An informed, involved patient leads to better outcomes. Our solutions automatically deliver the right information at the right time to patients, empowering them to self-manage and equip staff with the insights needed to deliver higher-quality, more personalized care.

For over 20 years, we have provided digital patient engagement across 600+ provider clients, which now reaches over 8 million patients annually across all care settings. Our pre-admission and post-discharge digital care plans averaged 95,000 interactions and over 130,000 interactions per month. Our solutions are live in 75,000+ hospital beds and over 230 clinics.

GetWell Inpatient™ offers integrated entertainment, concierge services (meal ordering, room controls, service recovery, etc.), patient education and clinical pathways to drive deeper, more personalized engagement. Your patients will complete prescribed interventions to drive greater care plan compliance. Personalized workflows help patients understand their condition, learn about medications, assess pain, prepare for discharge and more. Whether you’re seeking to lower readmissions, reduce length of stay, prevent falls, improve patient satisfaction or provide a more robust patient entertainment system, our dynamic, omni-channel solution delivers the following benefits;

• Empower patients and families to be active participants in their care
• Proactively guide patients through personalized pathways
• Allow patients to order meals and control their environment
• Capture patient satisfaction and needs in real time
• Automate routine tasks and documentation for staff
• Offload non-clinical tasks
• Prepare patients for successful discharge
• Engage patients through any modality — TV, Tablet or BYOD

Get Well supports our clients in achieving their strategic goals of implementing an Interactive Patient Care solution that:

• Improves quality of care
• Improves patient satisfaction
• Improves operational efficiency
• Implements facility-specific plan
• Strengthens market position
• Fulfills commitment to community service and advocacy
• Advances faculty and medical staff development

Get Well delivers digitally enabled, consumer-centered experiences that build lifelong loyalty while deepening patient relationships, improving clinical quality, and growing market share. Get Well seamlessly blends innovative technology and personal interaction to touch every part of the healthcare consumer journey -- in the community, at the point of care and beyond.

Get Well’s 360 Platform, which combines our legacy Inpatient, Rounds+, Loop, and Navigate products, is the consumer digital platform for a new era and includes six modules aimed at solving the most pressing issues facing healthcare systems:

1. Activation & Growth: Targeted outreach aimed at (re)activation, care gap closure, and value-based care (VBC) initiatives utilizing customized campaigns at scale to reactivate and reattach patients.
2. Health Equity: Augmented staff combined with tech-enabled care that closes health and social gaps within your communities through SDOH screening and navigation to appropriate resources, Maternal Health equity and navigation and youth mental health services.
3. Point of Care Engagement: Multimodal smart room technology that improves communication, engagement, and outcomes for patients, families and care teams. Includes interactive patient care (IPC), digital patient, staff, and unit rounding, and digital white board and door board signage.
4. ED Interactive Experience: A no-download, no-account-required interface that provides smart-triage, expectations setting & management, and entertainment to distract and de-escalate ED patients. Solution is launched on patients’ devices and enables medication fulfillment, pulse surveying, and patient retention.
5. Guided Care: A library of over 300 digital care plans that navigate patients through pre and post discharge pathways that utilizes AI-enabled virtual monitoring, Automated clinical workflows, symptom surveys and patient check-ins. 
6. Navigation & Retention: Digitally-led engagement with augmented care navigators providing disease specific outreach and navigation to in-network providers and services.

Leading healthcare organizations continue to partner with Get Well for the following reasons:

1) Digital consumerism at our core: Get Well has invested over $50M to build a first of its kind digital health platform for consumer-centered experiences. Our team comes from digital consumer-first companies such as Marriott, Apple and Airbnb, and leverages this experience to reimagine the healthcare consumer journey.

2) Comprehensive, all-in-one platform: Our platform-first approach allows us to drive rapid innovation and efficiently meet the needs of healthcare organizations today – not down the road. We enable a more streamlined digital experience across the healthcare consumer journey, eliminating the need for costly point solutions.

3) Clinical expertise and training: With a renewed investment in learning resources and user support, we make it even easier for care teams to engage consumers in their healthcare journey, streamline their workflow, improve communication and achieve outcomes.

4) Unmatched interoperability and security: Get Well holds the top 1% of security designations in the world and has set up nearly 500 integrations with various partners to make our platform highly integrated and interoperable.

EMRs are great for clinical documentation but they were not built to optimize the experience for patients or clinicians, which can often drive down utilization of key functionality of the EMR. Get Well helps optimize the investment organizations have already made in their EMRs, and get the most value out of them. Interoperability is a clear strength for Get Well and our experienced team reduces implementation time and burden for a hospital’s IS department. Our solutions are EMR-agnostic; we have established bidirectional interfaces to every major EMR for patient education, and a host of pharmacy, medication administration / dispensing, RTLS, dietary and hospital communication systems. Our deep expertise ensures that our technology is fully embedded and communicating with your core health IT platforms to pull critical information, to document information and to coordinate with other systems and bring them to the bedside.

Our extensive interoperability enables us to automate and standardize important elements of the patient experience while streamlining existing processes and workflows to save time for care teams. Get Well has successfully integrated with more systems than any other patient engagement provider.

We have over 23 years of experience integrating with all major HIT systems: 3,500+ live integrations, 160+ different interfaces and 50+ HIT vendor systems including IOT, EVS, meal ordering, RTLS, medication administration/dispensing, pharmacy, hospital communication, etc.

We believe the following components of our solution distinguish us from others in this space:

Improved Patient & Family Education - We believe that more engaged patients and families result in better outcomes. Our technology goes beyond providing on-demand access to education and is highly effective at proactively engaging patients to complete prescribed interventions. 

Key Systems Integration - Interoperability is a clear strength for our company. Our solutions are EMR-agnostic and we have established bidirectional interfaces to every major EMR for patient education, and a host of pharmacy, medication administration/dispensing, RTLS, dietary and hospital communication systems.

Patient Satisfaction - Get Well improves patient satisfaction on several fronts. From entertainment options, including television content, movies, games and internet access to easy feedback collection and communication of non-clinical requests directly to the appropriate department. GetWell Inpatient helps hospitals gauge satisfaction levels, notifying staff in the event that an intervention is needed to circumvent a negative experience. As a result, our clients have seen significant HCAHPS improvements.

Innovative Cross-Continuum Engagement - Our inpatient platform has expanded to include pre-admission and post-discharge follow-up care. We can now engage patients digitally across all settings of care through integrated modules that client sites can activate individually or as a platform to create a unified Get Well experience.

Science- & Evidence-Based Approach - To advance the science of patient and family engagement, Get Well founded the O’Neil Center, the industry’s first central resource dedicated to helping health care providers translate patient and family engagement theory into practice. The O’Neil Center published its Interactive Care Model (ICM), a framework that guides the effective implementation of GetWell Inpatient and other Get Well solutions.

Our Passion is Patient Engagement - Get Well's sole business and exclusive focus is patient activation, engagement, and guidance on the healthcare journey. We are committed to maintaining our position as the market leader.