Digital Front Door

We selected Luma because of how advanced and experienced they are with their patient interaction tools. While there are numerous other tools in this space, we felt Luma's sophistication with handling mutliple formats (SMS, MMS, phone, email), languages, and deep EHR integrations, made it best in class.

Using the Digitial Front Door has increased patient engagement and has allowed for the patient to be in the driver's seat of their care. 

"Premier digital front door solution! After over a year of discovery and vetting multiple vendors, Luma was an immediate stand out as being the most comprehensive solution for our needs. We knew the initial push had to be engaging patients through a seamless communication tool to introduce web and mobile experiences that would build the foundation for future digital endeavors. We were looking for a platform that eliminated the need for disparate processes and technology that would help minimize maintenance and financial commitments, and Luma has delivered that. The customization options allow for quick and seamless updates that we have control over, and when we've needed support from Luma, their team has always been very timely with their responses. Luma is the best well-rounded solution out there, that provides results both for the patient and for the organization."

“The business of healthcare continues to change. We need to support our practices in delivering a digital patient journey, and Luma helps us remain competitive as we grow.”

“We chose Luma because of their speed to impact. We were looking for a group who would co-design the patient experience with us and hit the ground running.”