Customer Service

Delight patients with mobile online scheduling, insurance verification, and waitlist management. Our AI queuing algorithm reduces wait time while seamlessly blending online reservations with walk-ins. Front desk can message directly through our 2-way patient chat before/after/during the visit. After the visit, we help you collect feedback and amplify your positive reviews to enhance your online profile and find new patients.

Patients can easily and securely book appointments online with full integration into an EMR/Practice Management System. Alert patients of upcoming appointments and enable patient self check-in for appointments digitally. Patients can provide: insurance/identification information; answers to configurable pre-visit questionnaires; completion of appointment pre-requisites (e.g., labs); and copayments, thereby eliminating costly manual labor and ensuring consistent practices.

PatientConnect Voice offers interactive voice response (IVR) calling directly to your patient's phone. Increase patient engagement and improve adherence with custom reminders and symptom questions through automated calling. Organizations have full control over content, cadence, and response delivery of automation sent delivered to their patient population.

Solv is a scheduling, virtual care and patient engagement platform proven to increase visit volumes and patient satisfaction. Solv provides a digital presence for providers to want to offer convenient, accessible healthcare to their patients, with features including: - Online self-scheduling - Digital registration with insurance capture and electronic consent - Online payment - Video telemedicine - Automated waitlist management and optimization - Secure chat - Feedback, surveys and reputation management - New patient acquisition - Returning patient loyalty portal Solv offers three solutions to engage patients, increase visit volumes and improve satisfaction. Solv Patient Experience OS. provides a streamlined way for patients to schedule a visit and track their spot in line. Through Solv, patients can be sent a message when the clinic is running behind or when asking patients to schedule a follow-up visit. After the patient’s visit, Solv has an automated review collect flow to enhance the clinic’s online presence. Solv Video Telemed. A patient-friendly virtual care platform, Solv Video Telemed allows patients to start a video visit in seconds. Patients can both schedule a time or request an ASAP visit. Digital registration, consent forms, and payment collection is included through an easy-to-use workflow in a HIPAA compliant and secure platform. The Solv App for Patients. This mobile app helps patients find and schedule convenient care providers and rebook in 2 taps at their preferred clinics. The app helps practices acquire new patients and increase patient loyalty. More than 1.7M consumers use the Solv app each month to engage with high quality healthcare providers.

Gozio Connect is a broad-based digital front door solution that enables seamless consumer interactions, provides an anywhere, anytime connection to patients, and improves overall patient experience and access to care. Gozio's proprietary wayfinding technology integrates with a healthcare system’s existing digital resources to create a hassle-free mobile experience that consumers have learned to expect.