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Conversational & Visual Interactive Voice Response (IVR)

Conversational & Visual Interactive Voice Response (IVR)

This category is a work in progress
An interactive voice response (IVR) system that allows consumers to **naturally use their own words to interact over the phone or with a mix of both voice / touch interactions with an automated system and self-service their questions.

Conversational & Visual Interactive Voice Response (IVR): Products


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Filter products


EMR compatibility

Star rating

Product attributes
  • Covid-19
  • Pediatric
  • In Epic App Orchard
  • In Cerner App Gallery

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Solutions

Filter products by clients


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EMR used

Organization size

Type
  • AMC
  • Pediatric Facilities
  • ACO
  • Rural Presence
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PatientConnect Voice offers interactive voice response (IVR) calling directly to your patient's phone. Increase patient engagement and improve adherence with custom reminders and symptom questions through automated calling. Organizations have full control over content, cadence, and response delivery of automation sent delivered to their patient population.
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By CipherHealth

0 review

Create account to see 9 clients
With [CipherOutreach](https://info.cipherhealth.com/AVIA_CipherOutreach), health systems scale targeted and purposeful outreach across the continuum of care – encompassing preventive outreach, post-discharge and post-visit follow up, episodic outreach, and care recordings. Ranked as the KLAS Category Leader for Patient Outreach in 2018 and 2019, CipherOutreach's automated call and text programs ensure that all patients receive proactive outreach during critical care transitions. By helping healthcare providers deliver the right care, in the right place, by the right person, CipherOutreach empowers teams across the entirety of the care continuum to deliver a tailored and unified experience to their patients.
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SolutionsText Solutions, Voice Solutions, Virtual Triage Tools for COVID-19
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By CipherHealth

0 review

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CipherKiosk, CipherHealth's point-of-care survey technology, empowers healthcare organizations to effectively capture real-time feedback on patient experiences to drive enhanced service and care improvements.
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EMRs supported

None provided

SolutionsPatient Experience Survey Tools
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Odoro’s Solution provides call center agents with an interactive script specifically designed to collect information from patients. Agents simply input patients’ responses, and SchedLogic™ does the rest. By combining information input by agents with existing health system PM/EMR data, Odoro SchedLogic™ is able to find the perfect match for every patient instantly. -Improve Patient-Provider Matching: By combining patients’ responses with existing patient and provider data, our SchedLogic™ engine presents access center agents with a view of optimal appointments and providers in real time. That improves patient retention and satisfaction by providing a consistently positive scheduling experience. -Optimize Provider Utilization: Odoro’s SchedLogic™ engine takes into account providers’ specialties and demands to ensure the access center tool presents patients with appointment options that evenly distribute demand across the health system’s network of providers in the most efficient way. That minimizes appointment lag times and uneven provider demand. -Increase Organizational Efficiency: Using a real-time guided scheduling dialogue, Odoro’s access center tool reduces errors, call times and training requirements by eliminating the need for agents to continually act upon provider preferences and expertise. Agents simply input the patient’s response to each prompt and instantly receive the perfect match. -Guided Scheduling Dialogue: Odoro’s Access Center Solution is built around its unique guided dialogue interface, which leads call center agents through a customizable script designed to collect information from patients as efficiently as possible. Agents simply input patient responses into the web-based tool and receive a list of optimal providers and appointment slots. That eliminates the need to search through the provider’s calendar.
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SolutionsCall Center Scheduling Tools, Consumer Engagement Software for Call Centers, Concierge Solutions for COVID-19
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By Odoro Inc.

0 review

Create account to see 1 client
Self-customized series of questions to guide patients & agents through the scheduling and registration process. Based on the health system protocols, Dialog 2.0™ collects information from the patients and gives them instructions mimicking schedulers’ workflows.
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SolutionsCall Center Scheduling Tools, Consumer- directed online scheduling tools for Procedures, Virtual Triage Tools for COVID-19
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