Care Continuity's PCP-to-Specialist Referral Management is a data-driven patient navigation designed to increase PCP-to-specialist completion rates and improve utilization of your aligned provider network by improving appointment completion rates for your most profitable service lines.
Care Continuity leverages a purpose-built software that utilizes AI and machine learning to analyze dozens of data points and social determinants of care that make it possible to prioritize patients for outreach based on their need, and to maximize the downstream effectiveness of a patient navigation program. In addition, the software is supported by a team of trained concierges that do the navigating on your behalf, allowing your team to continue working at the top of their license.
In addition to higher specialist attachment rates, health systems that utilize Care Continuity's PCP-to-Specialist program gain valuable insights into their network performance. Curated data dashboards provide an in-depth look at referral appointment completion percentages, procedure-to-appointment rates, median times to appointment, and more. This data can also be viewed at the service line and facility level, giving actionable insights into potential areas for growth.