Loyal provides an end-to-end consumer health platform that integrates deeply with a health system’s core ecosystem, including your EHR and revenue cycle management system. It streamlines care, allows providers to transform operations and creates a unified patient engagement strategy for active, dormant, and untouched patients.

When the Loyal platform is fully implemented within your health system, we can touch every part of your patient’s journey – from researching care with the most appropriate provider, to scheduling appointments, and throughout post-care communication and follow-ups – all through connected digital touch points.

Understanding that every system has different needs, we offer a variety of solutions that can be outfitted to meet your care delivery model, depending on where your patient sits in their journey. Powering the system is our Enterprise OS, which consists of three core elements: Data management, which powers the front-end patient experience; a CRM platform that creates a 360-degree view of your patients and related communications supporting their care; and Insights, which is where machine learning comes into play. 

These elements help you understand your health system’s supply and capacity across the organization – from availability at every clinic to every provider location. Our platform also allows customers to apply machine learning algorithms on top of these data sets. This marries your patient’s need for the right care at the right time in their journey, with where your health system has the capacity. When this happens, your health system can operate at its highest capacity and your patients can receive the care they need. 

Founded in 2015 in Atlanta, Georgia, Loyal is a healthcare technology company dedicated to enabling a healthier life for all by making care more clear, accessible, efficient, and consistent for patients and the providers they rely on. 

We do this by combining our deep understanding of healthcare consumer intent and clinical taxonomy with a suite of best-in-class patient engagement products, helping patients choose your organization, find your doctors, schedule appointments and re-engage when the time is right. . Beyond that, we can help optimize your systems and improve your relationships with patients, providers, payors, employers, and the broader community, so you can better understand your patients and be able to reach them at the right time in their care journey. Fully implemented, Loyal becomes a central part of your operations,providing actionable insights for the enterprise, supporting a deeper understanding of patient demand, visit inventory, consumer preference and even physician staffing needs. . 

As the preferred platform for improved care utilization, Loyal is used by the nation’s leading healthcare organizations, partnering with 37+ health systems, 490+ hospitals, and 55+ providers from across the U.S. 

b.well Connected Health is solving healthcare’s fragmentation problem. b.well’s scalable, FHIR-based platform unifies all healthcare data, solutions, and services in one place — empowering healthcare organizations to offer their consumers personalized and relevant experiences. 

b.well enables the creation of longitudinal health records so healthcare consumers can receive proactive health insights, and conveniently shop and access care for themselves and their loved ones. b.well’s Connected Health Platform integrates within existing digital systems, enhancing technology investments and ensuring consumers are the heart of every interaction. Learn more at icanbwell.com.

b.well was founded to solve healthcare's fragmentation problem. Health information is often scattered across different data sources, solutions, and care settings - leading to misdiagnosis, repeated procedures, and frustrating experiences. 

b.well's scalable, FHIR-based platform unifies all healthcare data, solutions, and services, enabling personalized care and effective population health management. Our technology helps organizations build a longitudinal view of consumer health, allowing consumers to access the right care they need. We provide a white-labeled app solution and can also integrate with your existing digital systems. At b.well, we're more than a technology partner – we enhance your technology investments, ensuring individuals are at the heart of every interaction.

The Loyal Platform eliminates point solution overload and siloed data. Loyal provides a true end-to-end solution that connects all the touchpoints across the customer journey. 

b.well Connected Health distinguishes itself from traditional EHRs by centering on a unified consumer experience, facilitating health systems' progression towards value-based care, and adopting hybrid care models. This unique approach fosters lifelong loyalty between organizations and their communities. b.well's integration of Longitudinal Health Data, encompassing HIPAA-compliant claims, and PROA insights, is remarkable. Utilizing an optimized FHIR server, b.well delivers fast, cost-effective scalability and performance. It simplifies data conversion with pre-built FHIR mapping and refinement tools while providing real-time data streaming for flexible integration.

b.well's tag-based FHIR security mode enhances customer trust through explicit consent and preference gathering, and its efficient identity management system ensures secure user data access. In addition, personalized communication is enabled through machine learning analyses of health records and preferences, and Natural Language Processing is utilized for user-friendly care searches. b.well also customizes care access protocols and employs FHIR-based dynamic questions to streamline data collection, improving care coordination. Finally, advanced clinical rules (CQL) enhance quality measure accuracy, flexibility, and interoperability, reflecting b.well's commitment to transforming population health.

Consumers, especially in the digital era, primarily expect two things from healthcare: prompt accessibility (the digital front door) and anticipatory communication about their health needs.

The notion of having timely access to services emphasizes a simplified and efficient healthcare experience. However, this sector remains fragmented for consumers, who anticipate an experience similar to travel booking. The digital front door encapsulates consumers' expectations for digital, convenient healthcare access that suits their lifestyle, such as online scheduling and automated pre-check-in processes.

Yet, digital front door solutions largely overlook the anticipatory aspect of understanding and meeting consumer needs. Many people are unaware of the exact timings for routine health procedures like tetanus boosters. This lack of awareness is not due to disinterest but due to the absence of the necessary tools that enable proactive health management. With access to consumer data, healthcare providers can automate proactive communication, reminding individuals about their need for health screenings, vaccinations, or disease-specific tests, like the A1C for those with diabetes.

Consumers can follow basic prompts if alerted about their healthcare needs, and these reminders should be delivered to the family member most likely to arrange appointments. We can promote improved health outcomes and preventive care by offering timely, relevant communication.