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Guide

Guide

Guide

By Loyal

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When patients ask, Guide answers
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Overview



Verify your employment with a hospital or health system and see a personalized match score.
Description

Using powerful AI-driven algorithms, Guide helps patients along every step of their online journey, from choosing a doctor, finding the nearest location, or even applying for a job. Finally, a web chat solution that actually provides one.
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EHR integration

Integrations:

None provided

EMR Integration & Relevant Hardware:

None provided

EMRs Supported:

None provided

Hardware Compatibility:

None provided

Clients

OVERVIEW
Key Clients
Clients Your Size
USED BY
1 Person
4 Organizations
Product attributes, keywords and solutions

CATEGORIES

None provided

KEYWORDS

None provided

Use cases

Description
Value proposition around 3 focus areas: 1. Customer experience - improving the front-door digital experience for health systems 1. Health system websites are difficult to navigate, as well as search 1. Example, a patient has a headache and thinks this falls within neurology, finds a list of neurologists. 2. Take general questions and FAQs and offload/answer those through the AI 2. Helping to save expenditure or manage internal resources better - scheduling, call center 1. Enable consumers to better access our system 3. Lead generation capabilities Response from AVIA questions: Symptom checker component relies on AI and decision trees - focus on the customer and understand their intent. Sometimes based on a triage of a symptom, but can be broader than that. Working system by system to build the taxonomy. More of an AI-driven platform first, symptom checker next. Form-field capture can be done (understand the intent of encounter).
COVID-19 use cases:
Loyal's Guide solution can be deployed ASAP to help health systems answer the influx of COVID-19 questions. Loyal's bot has already been trained on COVID-19 utterances and can leverage these intents to handle inbound questions from their patients and community. Offering COVID-19 educational chatbot for free.
Users:
Patients, agents in billing center, call center
Differentiators

Differentiators vs Internal Options:

None provided

Differentiators vs Competitors:
Many symptom checks are limited in scope. For health systems, people come in through many side doors, having a method to capture those and guide them in a better direction is their goal.
Images

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Videos

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Downloads

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Company information

Founded in 2015

12.5M total equity funding

Verify your employment with a hospital or health system and see a personalized match score.
Ratings & Reviews

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  • Pediatric Facilities
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Reviewer’s Rating
5
0%
4
0%
3
0%
2
0%
1
0%

Reviewer’s Role
  • End user
  • Project manager
  • IT / Technical support
  • Executive sponsor
  • Internal consultant
  • Other

Reviewer’s Org Size
  • XL ($5B+ NPR)
  • L ($3-5B NPR)
  • M ($1-3B NPR)
  • S ($0.2-1B NPR)
  • XS (< $0.2B NPR)

Reviewer’s Org EMR compatibility

Reviewer’s Org Type
  • AMC
  • Pediatric Facilities
  • ACO
  • Rural Presence

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