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Guide

Guide

Guide

By Loyal

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Overview


Select which hospital or health system you work at and see a personalized match score.
About

DESCRIPTION
When patients ask, Guide answers
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CATEGORIES

None provided

KEYWORDS

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CLIENTS OVERVIEW
Key Clients
Clients Your Size
USED BY
1 Person
8 Organizations
EHR integration

Integrations:

None provided

EMR Integration & Relevant Hardware:

None provided

EMRs Supported:

None provided

Hardware Compatibility:

None provided

Description

Using powerful AI-driven algorithms, Guide helps patients along every step of their online journey, from choosing a doctor, finding the nearest location, or even applying for a job. Finally, a web chat solution that actually provides one.
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Use cases

Description
Value proposition around 3 focus areas: 1. Customer experience - improving the front-door digital experience for health systems 1. Health system websites are difficult to navigate, as well as search 1. Example, a patient has a headache and thinks this falls within neurology, finds a list of neurologists. 2. Take general questions and FAQs and offload/answer those through the AI 2. Helping to save expenditure or manage internal resources better - scheduling, call center 1. Enable consumers to better access our system 3. Lead generation capabilities Response from AVIA questions: Symptom checker component relies on AI and decision trees - focus on the customer and understand their intent. Sometimes based on a triage of a symptom, but can be broader than that. Working system by system to build the taxonomy. More of an AI-driven platform first, symptom checker next. Form-field capture can be done (understand the intent of encounter).
COVID-19 use cases:
Loyal's Guide solution can be deployed ASAP to help health systems answer the influx of COVID-19 questions. Loyal's bot has already been trained on COVID-19 utterances and can leverage these intents to handle inbound questions from their patients and community. Offering COVID-19 educational chatbot for free.
Users:
Patients, agents in billing center, call center
Differentiators

Differentiators vs EHR Functionality:

None provided

Differentiators vs Competitors:
Many symptom checks are limited in scope. For health systems, people come in through many side doors, having a method to capture those and guide them in a better direction is their goal.
Company information

Founded in 2015

12.5M total equity funding

Select which hospital or health system you work at and see a personalized match score.
ContactAVIA

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AVIA Connect is where innovative health systems and hospitals go to find the right digital health solutions. It’s built to efficiently search vendors and guide informed decisions, with tools like product comparisons, match scores, report generators, peer reviews, and market insights.

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