Using campaigns & segments to push products doesn’t work anymore. You end up bombarding customers with irrelevant messages and they end up ignoring you all together. The process is broken. In today’s world every interaction needs to be about the customer – what they need, right now. That's the driving force behind Pega Customer Decision Hub. Our always-on, AI-driven engagement engine optimizes each interaction for customer relevance and business value. With a real-time, next-best-action, approach you engage customers 1:1, on their terms – ensuring every interaction is exactly what they need.

Think unified solutions, not silos across personalized marketing engagement, proactive digital customer service and intelligent automation. A configurable technology platform with out of the box healthcare focused capabilities. Even the most cutting-edge technology can’t work in isolation. If you’re constantly duplicating efforts across different systems that don’t talk to one another, you’re losing out on quality time that could be spent with your patients. Don’t let administrative hassles distract you from what really matters. Pega offers the industry’s only unified digital process automation platform, combining robotics, process automation, and case management together in a unified architecture. And we build in powerful decision analytics, so you’ve got everything you need to automate any process while working faster and smarter. https://www.pega.com/insights/resources/context-driven-applications-healthcare

With the increasing trend of healthcare consumerism, creating a better patient experience has become imperative to a healthcare organization’s success. Our healthcare-specific platform and (NLP) technology, years of healthcare experience guiding clients to achieving results, and exclusive partnerships with industry-leaders Press Ganey and Yext help them get there. Binary Fountain provides a single view across managing the entire patient experience in a healthcare-focused platform. Leveraging patient feedback from online ratings and reviews and patient surveys, Binary Fountain helps healthcare organizations engage patients and improve operations with comprehensive patient analytics and the tools to drive change. Healthcare systems, hospitals and physician practices can increase patient acquisition and loyalty, impact revenue and create a better patient experience in an increasingly healthcare consumer-driven market. Our patient experience platform is used by over 4,000 healthcare facilities globally, including organizations as large as Providence Health & Services and as small as KURE Pain Management, providing them with the deep, timely insights and tools needed to engage patients, improve operations and impact revenue.