Interactions Optichannel Intelligent Virtual Agent (IVA) for Healthcare delivers the optimal experience regardless of channel, to ensure that patients have a meaningful and effective interaction. Our optichannel approach embraces digital transformation by focusing on optimizing channels with technology and use cases, backed by individual preferences and aggregated patient data. Interactions IVA leverages 15+ years of expertise, but also allows hospitals and health systems to have customization and flexibility in their deployments. Interactions IVA is built on the premise that patients deserve more and Interactions is the only brand with the experience, technology and CX know-how suited to deliver this promise. Interactions platform reshapes the entire self-service landscape through our real-time human-infused AI that readily adapts to conversational nuances and idiosyncrasies, allowing patients to be more self-sufficient when completing a wide variety of fully automated tasks.

Interactions provides Intelligent Virtual Agents (IVA) that seamlessly assimilate Conversational AI and human understanding to enable businesses in healthcare and beyond to engage with their patients in highly productive and satisfying conversations. With flexible products and solutions designed to meet the growing demand for unified, optichannel customer care, Interactions is delivering unprecedented improvements in the patient experience and significant cost savings for some of the largest brands in the world. For more information, visit www.interactions.com.

Care Continuity's Inpatient Post-Discharge Patient Navigation solution leverages technology and targeted patient outreach to increase inpatient attachment rates for follow-up care, improve utilizaiton of your provider network, reduce inpatient readmission rates, and provide actionable intelligence on the strength of your provider network. 

Founded in 2014, Care Continuity provides expert patient navigation solutions that are designed to bridge gaps in healthcare, providing seamless transitions between care settings, reducing network leakage, and promoting optimal health outcomes and patient satisfaction. Through a combination of advanced software, AI and a dedicated team of care concierges, we help guide patients through their care journey while maintaining the integrity of the health system network. This translates to greater patient satisfaction, better health outcomes, and increased margins for our clients.

Solve for Labor Shortages

Serve more patients without relying on human agents. With scalability and increased agent productivity, wait times are eliminated for a streamlined patient journey. Freeing up your live agents to focus on the most critical tasks.

Decrease OpEx

Our IVA is proven at scale to deliver a consistent experience allowing patients to schedule and reschedule with ease to reduce missed appointments and save you money.

Increase Patient Experience

Our advanced Conversational AI provides patients with optichannel self-service appointment scheduling and payment options, allowing patients to engage on their channel choice, at a convenient time of day for them.
All reducing your patient leakage.

Increase Revenue

Enhance and increase self-service options allow your patients to do more, including scheduling, payments and registration all without the support of a live agent.

At Interactions, we’ve proven that AI and humans can work together to create something better than either one can accomplish on its own. That’s why we were the first to invent and commercialize the use of Adaptive UnderstandingTM technology, which seamlessly blends artificial intelligence and human understanding. This breakthrough technology delivers human-like experiences across all customer care channels — including voice, text, web chat, social and mobile.

Our Adaptive Understanding technology is powered by Interactions proprietary Curo Speech and Language Platform, which combines Automatic Speech Recognition (ASR), Natural Language Processing (NLP), and Dialog Management.

Leading EHR functionality takes a very basic approach to patient navigation. When utilized, the EHR prioritization queue is binary, labeling every patient as urgent or non-urgent. Instead, Care Continuity not only expands the total number of evaluated data points needed to properly prioritize a patient, but Care Continuity also expands the priority listing to 10 levels, allowing for a more nuanced and tailored navigational experience. 

In addition, the EHR functionality requires the health system to staff a team of navigators. Unfortunately, this largely non-clinical function is staffed by clinical staff, severely hampering their ability to work at the top of their license. 

Care Continuity pairs their purpose-built software with a team of trained, non-clinical concierges who are experts in patient experience and proper navigation.

With more than a decade of experience working with the nation's leading health systems, Care Continuity has had the honor of navigating millions of patients through the healthcare continuum. 

Leveraging purpose-built software with proprietary algorithms designed to efficiently navigation patients, Care Continuity can provide a customizable, high-ROI solution for health systems of any size.