Medioh manages both remote care technology and patient experience with it. We provide comprehensive remote patient engagement services that are capable of driving large populations at high-quality member experiences.

Our solutions enhance onboarding and activation and improve patient experience with remote models of care. With our dedicated patient support team and responsive contact center, we provide full-circle patient support from the moment a patient enrolls in a program and onboarding, to program conclusion and device return.

We also enable continuous program improvement through patient experience and Net Promoter Score (NPS) surveys, so we can create solutions that work for patients and providers.   

Our services engage patients at key milestones in their remote care progress.

• Enrolment & Kit / Device Delivery
• Installation & Tech Support
• Ongoing Troubleshooting & Adherence Support
• Support For Kit / Technology Retrieval

The Logistics & Patient Engagement Partner for North America's Largest RPM & Digital Health Programs.

* Send omni-channel (email, SMS, voice) communication that is customizable, grounded in evidence-based protocols, and aligns with the patient journey. * Alert patients using on-demand messaging with updates such as clinic closure notifications. * Use AI-enabled chat to help patients confirm, cancel, or reschedule appointments without human intervention. * Automate population health outreach to help patients fill gaps in care or schedule needed services. * Enhance online reputation by directing patients to leave reviews online. * Success Story: Client C saw a 3x increase in positive online reviews after implementing survey capabilities.

At Radix Health we believe that patient engagement starts with patient access. Our data-driven solutions align provider supply with patient demand, maximizing existing capacity and reducing delays in care. We help leading medical groups optimize every step of a patient’s appointment journey - from alerting patients to needed care, helping them find the right provider, scheduling an appointment across multiple channels, and engaging with patients until the day of their visit. We take the busy work out of getting patients in the door so providers can focus on the hard work of keeping them healthy. To learn more, please visit www.radixhealth.com

Differentiators from Internal Solutions:

• Economies of scale on shipping and logistics
• Established quality systems based on ISO 13485, FDA regulatory compliance, proven processes.
• Inventory / Warehousing / Fulfilment capacity and strategic regional facilities
• Improved operational efficiency
• Enhanced patient engagement and experience
• Proven cost savings relative to in-house options

Differentiators:

• Economies of scale on shipping and logistics
• North American coverage to maximize efficiency and minimize shipping costs (our fulfilment facilities provide coast to coast coverage)
• Mature ISO 13845-based quality systems and full regulatory compliance.
• Medioh is a certified FDA repackager / relabeler.