CareAlign is a team-based interdisciplinary collaboration platform that brings the best of what other industries have implemented widely into healthcare: real time project management and asynchronous teamwork. Instead of everyone working in separate workspaces that require lots of follow-up messages to assign and follow-up on tasks, CareAlign allows everyone on the team to see who’s doing what and when for any given patient, panel of patients, or more. CareAlign reduces interruptive text messaging and notifications, minimizes duplicative documentation, drives more timely clinical decisions, and improves documentation accuracy. The entire multidisciplinary care team can access CareAlign, even if they work at different locations or using different EHRs, to ensure the entire team is on the same page so nothing falls through the cracks.

Health Systems/ACOs/DSRIPs/CINs

• Reducing patient leakage through SmartMatch decision support and real-time analytics

• Standardizing and streamlining the referral management process across the organization

• Driving operational efficiencies and allowing referral teams to scale more efficiently

PCPs/FQHCs/Dental Practices

• Matching patients with most appropriate providers using SmartMatch decision support

• Closing the feedback loop with specialists and reducing phone calls and faxes

• Increasing patients LTV to ensure they are not lost to competitors after referrals are sent

Specialty Care Organizations

• Increasing referral volume and capturing more revenue using CRM and marketing tools

• Improving customer service with referring providers through automated status reports

• Managing referral network and gaining insight into referral patterns using analytics

ReferralMD delivers proven referral management, patient access and e-consult solutions that help hospitals, health systems, networks, and payers streamline the referral process, decrease patient leakage and improve communication between providers and patients. The enterprise platform matches patients with the most appropriate providers and closes the feedback loop between providers and patients. The solution’s powerful workflow and clinical decision support tools help healthcare providers increase revenue, drive operational efficiencies and improve customer service. To learn more about ReferralMD, please visit www.getreferralmd.com.

EHRs are built for the business of healthcare, including things like coding, billing, and regulatory compliance. CareAlign is designed for the delivery of care, and for the care team working together instead of in siloes. 

CareAlign is the same platform - it doesn’t change from team to team, so everyone is working in the same space. CareAlign is also the same across all devices. There isn’t a separate app for tablets or phones. 

CareAlign also offers additional features than traditional EHRs, such as task management for the entire team. CareAlign also works across EHRs, so team members that use different EHRs can still have a shared space to collaborate in real-time. 

Our competitors include Dock Health, ListRunner, WellSheet, CORES, and Whirl. CareAlign differs from these companies because our product is more comprehensive to help clinicians throughout their workflow. CareAlign has task management, documentation generation, data visualization, and is fully deployed in a large IDN (Integrated Delivery Network). Dock Health and ListRunner only offer task management, WellSheet and CORES offer task management and data visualization, and Whirl offers data visualization and is deployed in a large IDN. 

• Online Scheduling – new patients can book appointments from your website without setting up an EHR patient portal account
• Referral Management – website portal for receiving referrals, customized workflow, automated alerts when referrals need attention
• Patient Communications – automated text/email messages sent to patients triggered at specific steps in the consult or referral journey
• Provider Communications – automated consult and referral status updates sent to sending providers to close the loop between PCPs and specialists
• Fax Management – manage all inbound faxes and push faxed referrals into the referral workflow, ability to split faxes into multiple documents
• Marketing CRM – physician liaisons can document outreach and compare outreach activity with referral volume from their partners
• Market Research – over 7 million providers pre-loaded which allows you to identify new potential referral partners in your target markets
• Referral Analytics – comprehensive suite of analytics to report on all your referral metrics (trends, volume, leakage, service levels, outreach, etc.)

Differentiator 1: All-In-One Platform

• Some vendors offer patient access, referral management, e-consults or CRMs. Our cloud-based platform offers them all plus the following features.
• Real-time analytics across the platform
• Automated workflow and decision support tools
• Automated feedback loop with referring providers
• Automated patient communications via text or email
• Integrated fax management system (port over existing fax numbers)
• Integrated Customer/Partner Relationship Management (CRM/PRM)
• Marketing research tools based on a directory of over 7 million providers

Differentiator 2: Rapid Integration Capabilities

• Our integration engine allows our Integrations Team to quickly deploy system interfaces using APIs, FHIR, HL7, Direct, etc. which is important when implementing the platform for health systems, ACOs and CINs with many EHRs, data warehouses and other third-party systems across their networks.  
• In addition, we comply with the third-party system’s specifications rather than asking the vendor to follow our requirements which streamlines the integration process and reduces cost for the client. 

Differentiator 3: All Healthcare Referrals Supported

• The system is highly configurable and can support all healthcare referral types such as medical, specialty care, therapy, imaging, dental, behavioral health, hospice, home care, etc.  
• The customization in the system allows clients to define their own workflows, referral forms, patient communication templates, and other settings that can be standardized across the organization.