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Description
Compatibility Level
Clients
Use cases
EHR integrations
Client types
Differentiators
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Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Use cases
EHR integrations
Client types
Differentiators
Keywords
Media
Company details
AI Chat
AI Chat

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Categories

Solutions

Description

Product Description:

Loyal AI Chat is the only healthcare-exclusive conversational AI solution that can be deployed across all of your digital channels including website, patient portal, Google search, and more. It has the capability to correctly map to your staff for specific care, depending on the question and how your health system chooses to set up the workflow. 

For example, Loyal’s AI can understand if a question is specific to clinical or specialty care that should be routed to a cardiology department, or if it is strictly a billing or scheduling question. Combined with the power of Loyal Enterprise OS, Chat expands the opportunity to identify, acquire and retain patients.

Benefits:

  • Provide conversational engagement and customer support with precisely defined responses to consumer queries.
  • Virtually triage patients with Symptom Checker and integrated self-scheduling workflows.
  • Work from a self-service dialog builder and advanced NLP and ML prediction models to retain quality control over the chat experience.
  • Integrate care data and EHR scheduling capabilities with your chatbot.
  • Customizable branding configurations and service line specific bot profiles for targeted messaging and support.
  • Solve unique consumer problems with Live Chat escalation and integrate with your contact center.
  • Automatically conduct consumer satisfaction surveys and get recommendations for improvement.

Results:

  • Increased access to care, appointment conversions, and overall customer satisfaction.
  • Improved contact center efficiency and reduced low acuity call inquiries.
  • Decreased burden on emergency departments by redirecting patients to appropriate care.

About Loyal:

Founded in 2015 in Atlanta, Georgia, Loyal is a healthcare technology company dedicated to enabling a healthier life for all by making care more clear, accessible, efficient, and consistent for patients and the providers they rely on. 

We do this by combining our deep understanding of healthcare consumer intent and clinical taxonomy with a suite of best-in-class patient engagement products, helping patients choose your organization, find your doctors, schedule appointments and re-engage when the time is right. . Beyond that, we can help optimize your systems and improve your relationships with patients, providers, payors, employers, and the broader community, so you can better understand your patients and be able to reach them at the right time in their care journey. Fully implemented, Loyal becomes a central part of your operations,providing actionable insights for the enterprise, supporting a deeper understanding of patient demand, visit inventory, consumer preference and even physician staffing needs. . 

As the preferred platform for improved care utilization, Loyal is used by the nation’s leading healthcare organizations, partnering with 37+ health systems, 490+ hospitals, and 55+ providers from across the U.S. 

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Use Cases

Description:

None provided

Pediatric use cases:

None provided

Users:

None provided

EHR Integrations

Integrations:

Ambulatory EMR, Patient portal, Website / public online sources, Other

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, athena, Athenahealth

Hardware Compatibility:

None provided

Client Types

Differentiators

Differentiators vs EHR Functionality:

None provided

Differentiators vs Competitors:

None provided

Keywords

Images

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Videos

No videos provided

Downloads

No content provided

Alternatives

Company Details

Founded in 2015

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