Sensentia’s chatbot solution is designed to conveniently mimic human behavior as a conversational partner, powering comfortable and highly efficient interactions with plan members. Leveraging Sensentia’s core AI platform, the chatbot connects to a payer’s source of truth to instantaneously provide contextual, automated answers in natural language format on any omni-channel platform supporting any device. The solution easily integrates with CRM platforms to create a seamless and engaging member experience as well as prospective members shopping for a plan.

With information spread across potentially thousands of health plans, health insurance companies need to quickly provide their members or providers with accurate health benefits information to avoid coverage confusion and more costly care. Sensentia’s proprietary artificial intelligence technology helps healthcare companies deliver an accurate, transparent, and simple customer experience by translating healthcare plan complexity into clear and meaningful information instantly and with near perfect accuracy. Sensentia technology powers customer service call centers, members and providers across an omni-channel experience. You control the source of truth, and our healthcare AI software returns rich, detailed, comparative responses with near-perfect accuracy. Benefits-related questions are asked and answered through natural language search, forms, or automated dialogue, transforming your structured and unstructured data into actionable intelligence for internal and external stakeholders. Our best-in-class AI technology – deployed via a simple, user-friendly interface or within your own UI – uses natural language search to turn complex data into meaningful information for diverse user groups.

CirrusMD’s signature offering is a HIPAA-compliant chat platform that is white-label integrated into payers’ existing digital footprint. Members can access unlimited, ongoing, on-demand dialogue with a dedicated E.R. physician in under 90 seconds either via brand-aligned app or a partner’s member web portal.

CirrusMD develops “closed loop” virtual care solutions for value-based healthcare organizations. We allow everyone to access convenient, timely medical care with local physicians in the same way that doctors address concerns for their friends and family – through text messaging, phone and video chat. Our HIPAA-compliant platform allows providers to offer secure text, image sharing and video visits to patients via mobile devices and web browsers. Why We Are Different: • Experts in Value-Based Care: we focus on value-based care models, not the legacy fee-for-service/pay-per-use structure prevalent in virtual care. • Continuous Loop: we take a “continuous loop” approach to data where the local doctors staffing our service have access to the patient’s data and then funnel data from our platform back to the patient’s PCP or care manager. • Truly Effective Virtual Care: we enable episodes of care that can take place over several days or weeks with doctors managing a patient’s care (versus a one-off interaction with no opportunity for further engagement/follow up). • Asynchronous Care: we offer a text-first, asynchronous workflow; more than 80% of encounters start with texting between a patient and doctor. Our platform also enables video chat, image transfer and phone conversations when additional information is needed. • Local Doctors: we partner with cohesive groups of local doctors to staff our implementations; they staff the service on a shift basis with reciprocity and common medical direction for seamless care continuity. We are engaged in business development opportunities with major health systems, insurance companies, MCOs, ACOs, government payer programs, and corporate health and wellness plans.

On demand. No appointment required.

Directly connect to a doctor in less than 60 seconds.

Consultations can span 7 days and still be billed as a single encounter.

Physicians are compensated hourly rather than by completed encounters, so they are never rushed.

No broadband access required. Perfect for rural and mobile workers.

Conforms to the way that users want to consume healthcare.

Patients interact directly with a physician from start to finish.

The average consultation time per patient  for CirrusMD is 30 minutes.

Whole person care across a wide range of specialties, including behavioral health.

Physicians can seamlessly navigate patients to other benefits in their health plan.

No need to self-diagnose. Consultations begin with a primary care physician who assesses the patient’s physical and mental state.