Loyal AI Chat is the only healthcare-exclusive conversational AI solution that can be deployed across all of your digital channels including website, patient portal, Google search, and more. It has the capability to correctly map to your staff for specific care, depending on the question and how your health system chooses to set up the workflow. 

For example, Loyal’s AI can understand if a question is specific to clinical or specialty care that should be routed to a cardiology department, or if it is strictly a billing or scheduling question. Combined with the power of Loyal Enterprise OS, Chat expands the opportunity to identify, acquire and retain patients.

Benefits:

• Provide conversational engagement and customer support with precisely defined responses to consumer queries.
• Virtually triage patients with Symptom Checker and integrated self-scheduling workflows.
• Work from a self-service dialog builder and advanced NLP and ML prediction models to retain quality control over the chat experience.
• Integrate care data and EHR scheduling capabilities with your chatbot.
• Customizable branding configurations and service line specific bot profiles for targeted messaging and support.
• Solve unique consumer problems with Live Chat escalation and integrate with your contact center.
• Automatically conduct consumer satisfaction surveys and get recommendations for improvement.

Results:

• Increased access to care, appointment conversions, and overall customer satisfaction.
• Improved contact center efficiency and reduced low acuity call inquiries.
• Decreased burden on emergency departments by redirecting patients to appropriate care.

Founded in 2015 in Atlanta, Georgia, Loyal is a healthcare technology company dedicated to enabling a healthier life for all by making care more clear, accessible, efficient, and consistent for patients and the providers they rely on. 

We do this by combining our deep understanding of healthcare consumer intent and clinical taxonomy with a suite of best-in-class patient engagement products, helping patients choose your organization, find your doctors, schedule appointments and re-engage when the time is right. . Beyond that, we can help optimize your systems and improve your relationships with patients, providers, payors, employers, and the broader community, so you can better understand your patients and be able to reach them at the right time in their care journey. Fully implemented, Loyal becomes a central part of your operations,providing actionable insights for the enterprise, supporting a deeper understanding of patient demand, visit inventory, consumer preference and even physician staffing needs. . 

As the preferred platform for improved care utilization, Loyal is used by the nation’s leading healthcare organizations, partnering with 37+ health systems, 490+ hospitals, and 55+ providers from across the U.S. 

The experience for patients on the phone is far from optimal. Patients experience: 

1. Long hold times
2. 3-4 transfers to get to the correct destination
3. Broken extensions
4. Full or malfunctioning voice mailboxes
5. Lack of resolution of their needs.

On average, one third of incoming phone callers abandon the call before they get help and 60% of incoming phone calls to your hospital are unresolved. This requires multiple phone calls from patients to get their needs met and to transact business, which exacerbates your phone call volume problems.

The Patient Assistant for Hospitals allows you to solve your patient experience problems on the phone easily and at a fraction of the cost of a human operator. The Patient Assistant allows callers to use natural language to navigate your telephony system and intelligently routes them to the correct destination more often than a human. With the Patient Assistant: 

1. Call abandonment is markedly reduced
2. Hold times shrink considerably
3. Callers are transferred on average one time during a call rather than 3-4 times
4. First call resolution rises considerably
5. Daily call volume handled by humans operators is reduced 50%
6. Patients have a much more consistent brand experience
7. And with EHR integration, automated transactions like scheduling functions, prescription refill, bill pay, and medical records requests become possible.

Syllable is a leading provider of healthcare contact center and medical practice automation solutions using conversational AI. 

Syllable's product, the Patient Assistant, is used by both hospitals and practices to intelligently route calls more efficiently and provide for automated transactions like appointment scheduling and prescription refill on the phone.

The Patient Assistant also provides rich insights into the end to end call journey for your patients. Current call center metrics are too focused on the micro engagement at the call center and fail to provide the full extent of operational difficulties patients experience on the phone. 

Syllable is used by health systems such as NewYork-Presbyterian, Houston Methodist, Parkview Health, Memorial Care and Honor Health to improve patient experience, enhance access and reduce the cost of delivering healthcare on the phone.

With 88% of patients engaging with hospitals and providers over the phone, why invest millions on your digital front door. Engage patients where they are, on the phone, with Syllable. We automate 50% of incoming phone volume on day one at the fraction of the cost of a human call center agent.


Syllable provides swift time to value with real ROI.

We are the front door to a health system. As a contact center automation provider we integrate with the EHR we do not compete with it.

1. We meet patients where they are, on the phone.
2. 100% healthcare focused
3. We answer over 1M calls a month for our current partners
4. Real ROI for our partners
5. Successful integrations with EPIC, Alscripts, Meditech
6. Dedicated senior executive who is responsible for your account from initial contact through implementation and beyond.