AvaamoPX

AvaamoPX is an intelligent virtual assistant and Conversational IVR solution that provides immediate, personalized assistance to patients for a 5x increase in capacity and a 86% reduction in live agent calls for hospitals.

Seemless Integration

AvaamoPX has pre-built integrations to seamlessly plug into your EHR, healthcare applications, or contact center — no developer time needed.

Personalized Interactions

Our Intelligent Virtual Assistants offer human-like patient engagement with personalized assistance throughout the patient journey.

Multilingual Support

Automatic, bi-directional language detection and translation supporting 114 languages and dialects

Omnichannel Engagement

Request, schedule, confirm, or input across across voice & chat mediums both in synchronous or asynchronous communication modes.

Outbound AI

Reach 1000’s of your customers in minutes. Create and manage outreach campaigns to improve CSAT, whether it’s a medication reminder, vaccination appointment, or patient pre-registration.

Multi-modal Interactions

Close the gaps in the patient journey with automated patient outreach. Avaamo’s outbound AI reaches patients where they are, on the channel they prefer (Web, Mobile, Phone, SMS, Email).

Dynamic, contextual patient journeys

With Avaamo’s outbound AI the real-time context travels along with the patient — no matter where the conversation begins or ends across channels – eliminating any disjointed conversations.

Bi-directional conversations

Add the flexibility of bi-directional discussions giving users the freedom to complete action steps on the call or request for a callback.

Tailored voice profiles

Select from one of our pre-built voice profiles or create your own custom voice profile. Configure cadence, tone, and accent for a human like experience.

Multiple languages supported

Automatic, bi-directional language detection and translation supporting 114 languages and dialects.

Intelligent agent handover

AI-powered sentiment and intent engine detects patient’s needs and requests and can route a call to the correct agent.

• Duke Health
• Johns Hopkins Medicine
• Mount Sinai Health System
• NYU Langone Health
• Prime Healthcare
• Saint Luke's Health System (KS/MO)
• UCHealth
• Yale New Haven Health

Attract

With a focus on patient attraction and meaningful engagement, Loyal’s platform provides digital solutions for your health system that sit at every stage of the patient journey. This end-to-end support helps ensure your providers, locations, and overall systems can maintain their reputation across first- and third-party sites.

Solutions

• Reputation Management
• Acquistion - HRAs

Access

As patient consumerism mounts, patients are often discouraged by systems that make accessing care more difficult. Whether a patient needs to identify and locate a provider, schedule an appointment, or simply ask a question, an integrated and easily accessible solution that meets them where they are is paramount to ensuring patients are getting the care they need, when they need it. 

Solutions

• Care Search
• Scheduling
• AI Chat

Prepare

Preparing patients ahead of their appointment is key to reducing no-shows and improving both their experience and their outcomes. But no shows are inevitable if there aren’t processes in place to reach patients via preferred communication channels. Loyal’s platform not only helps identify the best channel for communication, but automates confirmations and rescheduling, while also increasing provider efficiencies to give back time to spend with patients directly.

Solutions

• Appointment Reminders

Post Care

A patient’s relationship with their provider doesn’t – and shouldn’t – stop the moment they wrap up an appointment. Loyal’s solution helps to ensure a healthy recovery process with positive outcomes and continued communication throughout their care journey, especially if it involves acute-care needs. These communications can also help collect and analyze patient feedback for your organization.

Solutions

• Care Follow Up
• Referrals
• Care Coordination

Retain

Loyal helps your health system continuously engage and communicate with patients throughout their entire lifetime of care, across every care setting. Loyal’s goal is to help your patients lead healthier lives and instill a sense of loyalty – meaning they will continue returning to you for their care. Understanding how patients engage with the healthcare system is necessary to remain competitive and create long-lasting relationships, which ultimately benefit your practice. 

Solutions

• Campaigns

Enterprise OS

The Enterprise OS is a single source of truth for managing payer and provider information. The goal is to give your organization access to accurate, updated, quality data and insights through three main data elements that power all the solutions above.

• Data Management
• CRM
• Insights

Platform

• Healthcare Consumers and Patients
• Marketers
• Clinical Operations
• Contact Center
• IT