Sensentia’s chatbot solution is designed to conveniently mimic human behavior as a conversational partner, powering comfortable and highly efficient interactions with plan members. Leveraging Sensentia’s core AI platform, the chatbot connects to a payer’s source of truth to instantaneously provide contextual, automated answers in natural language format on any omni-channel platform supporting any device. The solution easily integrates with CRM platforms to create a seamless and engaging member experience as well as prospective members shopping for a plan.

With information spread across potentially thousands of health plans, health insurance companies need to quickly provide their members or providers with accurate health benefits information to avoid coverage confusion and more costly care. Sensentia’s proprietary artificial intelligence technology helps healthcare companies deliver an accurate, transparent, and simple customer experience by translating healthcare plan complexity into clear and meaningful information instantly and with near perfect accuracy. Sensentia technology powers customer service call centers, members and providers across an omni-channel experience. You control the source of truth, and our healthcare AI software returns rich, detailed, comparative responses with near-perfect accuracy. Benefits-related questions are asked and answered through natural language search, forms, or automated dialogue, transforming your structured and unstructured data into actionable intelligence for internal and external stakeholders. Our best-in-class AI technology – deployed via a simple, user-friendly interface or within your own UI – uses natural language search to turn complex data into meaningful information for diverse user groups.

Provide face-to-face care to your patients anytime. Virtual visits allow clinicians to initiate a virtual visit request with a secure SMS, engage via video, and acquire electronic patient signature on post-visit surveys to validate visit occurrence. All with no app to download, securely, and in real-time.

QliqSOFT is the leading provider of secure clinical collaboration and patient communication solutions for healthcare. From secure messaging and AI-Driven chatbots to video conferencing and telemedicine, over 1,000 hospitals, home health, and hospice organizations trust QliqSOFT to deliver HIPAA-compliant and real-time communication between doctors, nurses, caregivers, and patients

Multi-party Video Conferencing, AI-Driven Chatbot, Virtual waiting room, Built-in Educational Database, No app download or portal login required for patients

Same-Day Implementation, File/Image Sharing, Dynamic Forms, Electronic Signature Capture, Utilization Metrics, Custom FAQ Libraries, SMS & Email Invitations, Support Agent Handoff and Escalation, virtual waiting room, chatbot including self-directed device test, Integrated translator solution through partnership with Cloudbreak.